SUPERVISORY SKILLS
CILIP workshop, 27 February 2003, London
Designed for those who are new to supervising others, this workshop will develop participants' ability to undertake responsibility for supervising colleagues.
BY THE END OF THE EVENT PARTICIPANTS WILL HAVE:
* explored their purpose in being a supervisor
* discovered how to build a motivating environment
* looked at setting goals and allocating work
* identified ways of briefing staff and keeping them informed
* looked at how to give and receive praise and criticism
WHO WILL BENEFIT FROM ATTENDING?
Those who supervise staff as part of their role, or new senior library assistants who would like to clarify their role and build on their supervision skills.
(PLEASE NOTE: This workshop is for beginners, and is not intended for experienced line managers.)
WORKSHOP LEADER: Kate Ensor.
Kate is a trainer for LEVELheaded specialising in all aspects of managing people.
FEEDBACK FROM PREVIOUS PARTICIPANTS:
'Gave me the confidence to put theory into practice'
'Fun and informative'
'Really motivated me'
PLACES ARE LIMITED TO: 16
WORKSHOP LEADER: Kate Ensor
Kate is a trainer for LEVELheaded specialising in all aspects of managing people.
PROGRAMME:
9.00 Registration and coffee
9.30 Welcome and introduction
Course and personal objectives
Session 1: introduction
What is the purpose of being a supervisor?
Session 2: motivation
* Signs of motivation
* Definition of motivation
* Can a manager motivate others?
* Herzberg's satisfaction and dissatisfaction
11.15 Coffee
11.30
Session 3: managing work
* Allocation, delegation and abrogation
* Setting SMART goals
* Goal setting theory
1.00 Lunch
2.00
Session 4: giving and receiving criticism
* What you can criticise
* How to give feedback
* Analysing criticism received
* Reacting
* Action planning
Session 5: giving and receiving praise
* When praise is heard
* Tendency when receiving praise
* Giving praise
3.15 Tea
3.30
Session 6: information giving
* Managing by whispers
* Briefing staff
* Methods of briefing
4.45 Close
FEES:
CILIP Personal members: £160 plus VAT (£28) £188
Institutional members: £193 plus VAT (£33.77) £226.77
Non members: £224 plus VAT (£39.20) £263.20
Student/Unwaged members: £25 plus VAT (£4.37) £29.37
HOW TO BOOK:
TO MAKE A CONFIRMED BOOKING:
Please print out and complete the booking form below and return it by fax to the Training & Development Department on 020 7255 0561, or post to: Training & Development, CILIP, 7 Ridgmount Street, London WC1E 7AE
TO PROVISIONALLY BOOK A PLACE:
To make a provisional booking simply telephone us on 020 7255 0560, textphone 020 7255 0505, visit our web pages at <http://www.cilip.org.uk/training_events/cilip_courses/c30522.html> or email [log in to unmask]
(Provisional bookings will be held for three weeks. A confirmed booking must be received within this period or your place may be lost.)
BOOKING FORM:
I would like to book a confirmed place on SUPERVISORY SKILLS (27 February 2003, London )
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Are you a CILIP member? YES __ NO __
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* If you are a Personal Member, but your employer is paying, they will still be charged at Personal Member rate.
** The Student rate applies to personal payers only - but not if organisations are paying the fee
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PLEASE NOTE: cancellations received on the day will incur the full fee. If a cancellation is received in the seven working days prior to the event, 50% of the fee will be due.
PLEASE RETURN BOOKING FORM TO:
Training & Development, CILIP Enterprises, CILIP, 7 Ridgmount Street, London, WC1E 7AE, or fax back to 020 7255 0561.
CILIP keeps any personal information you supply for the purpose for which you have provided it. It is not passed to other organisations unless this is made explicit when you supply it or if we are legally required to do so. However the Association may from time to time wish to send you information about other services or products it provides.
CILIP, The Chartered Institute of Library & Information Professionals
Registered Charity no. 313014
Message sent by:
Iona Khan
Events Assistant, Training & Development
CILIP
7 Ridgmount Street
London
WC1E 7AE
Telephone: 020 7255 0560
Fax: 020 7255 0561
Email: [log in to unmask]
Visit our web pages at: www.cilip.org.uk/training <http://www.cilip.org.uk/training>
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