Thank you for posting this message. Ovid is certain the access difficulties
you are experiencing are due to traffic on port 8590 not being allowed
through the NHSnet firewalls. Ovid have requested the local site
administrators to contact the relevant personnel within the NHSIA Help Desk
to allow traffic to pass over this port. Port 8590.

Users or administrators who wish to speed up the process may like to
contact the NHSIA Help Desk directly.

They can be contacted on 01392 251289.

If there are any further queries please do not hesitate to contact us.

Best regards,
Geoff Moon
Ovid Technologies
Direct Ph: 020 8585 6616

-----Original Message-----
From: Dorothy Husband [mailto:[log in to unmask]]
Sent: 01 October 2002 14:24
To: [log in to unmask]
Subject: Access to databases-formerly-accessed-through-HCN



In Cambridgeshire we are currently experiencing difficulties with the
SilverPlatter databases we used to access through HCN (BNIplus, HMIC,
ASSIA) using Athens usernames and passwords, now provided by OVID.  Those
of us on NHSnet sites are currently unable to gain access to the computer
where these databases are now hosted, though academic sites are able to
search them.  We wondered if this is a problem for any other groups of
librarians?  If so, please could you let me know?

Thanks
Dorothy Husband    now Halfhide

PS Please note that my name / email address have changed/ are changing
following my marriage to Steve Halfhide

Dorothy Halfhide
Library Information Services Manager
Peterborough Hospitals NHS Trust
Laxton Library
PGMC
Thorpe Road
Peterborough
PE3 6DA

01733 874662
Fax 01733 347142

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