Hi here at Northumbria University we have been having problems with shipped
copy reports from DSC. They claim that they are sending them but Talis is
not picking them up, therefore the request stays at requested instead of
completed. This in turn means that the system is generating chasers after 3
weeks resulting in tons of mail back from DSC saying that the item has
already been supplied. Talis say that the problem is nothing to do with them
and DSC say the same,there is a fault somewhere down the line and we just
wondered if anyone else had experienced the same problem and if so how was
it resolved
Kath Holmes
Inter Library Loans
Northumbria University.
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