I have to agree with Eleri about the cost of sending out Due Bill notices -
I can't see that it costs them much at all.
As always BL do these things without any notice - we've complained at local
level to our local customer services rep. at almost every meeting that they
do this, but without any change in their policies.
I wouldn't be at all surprised if they are keen to dicourage use of their
book collections as it must be much less cost effective than their
serials/photocopies services. And of course they don't send so many of them
abroad do they????
Pat Stearman
Accessions/Requests Officer
Hartlepool Borough Libraries
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