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Dear Annette
We have had items go astray when we have sent them to libraries which
have PO Box numbers in their addresses too.
Jean
On Mon, 15 Jul 2002 13:32:07 +0100 Annette Moore <[log in to unmask]>
wrote:
> At the University of Sussex we have been using HAYS DX transport scheme
> since the closure of the LASER Transport scheme in September last year.
> Inititally we were quite pleased with the service having received full
> doucmentation and information about the service and having a "dedicated
> customer support representative" to ring if there was a problem.
> However....when ever we do have a problem, our representative has left
> or moved to another section and our call gets passed from one person to
> another. One of the main concerns lately has been the late arrival or
> non-arrival of our monthly invoice. When I do the monthly statistics at
> the end of each month, I often have to ring HAYS DX to ASK for the
> invoice so I can include the postal figure in our monthly statistics!
> Have any other libraries found this problem with HAYS?
>
>
> Another problem has been the delivery of PO BOX items through HAYS DX.
> Several University Libraries have a PO BOX number in their address which
> we didn't think was a problem, until recently we sent an item addressed
> to a University with a PO Box through HAYS and the item never arrived.
> When I contacted HAYS about this they said that they do not deliver to
> PO BOX numbers but just pass the item onto the GPO. Several
> conversations later with HAYS DX, it appears they do deliver to some PO
> Boxes, but not to others - what concerned me was that they didn't return
> the item to us if they were unable to deliver. According to their
> description of service for Undeliverable items - they say that if they
> are unable to deliver items due to "insufficient address information"
> the local Service Centre will contact the customer via Customer
> Services. This situation is ongoing with HAYS but has given rise to
> concern. Again, can I ask if other libraries have had problems with
> deliveries to PO Boxes or do you not use HAYS DX for PO Box numbers?
>
> Annette Moore
>
>
> Annette Moore
> Interlibrary Requests
> University of Sussex Library
> University of Sussex
> Brighton, BN1 9QL
>
> Email: [log in to unmask]
> Telephone: 01273 678162
> Fax: 01273 678441
>
----------------------
Jean I Bradford, University of Bristol Library
Serials and Inter Library Document Supply
University Library,
Tyndall Avenue,
Bristol BS8 1TJ
Tel: 0117 928 8008 (int. 8008); Fax:0117 925 5334
[log in to unmask]
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