Dear All
We have regular deliveries and that side of things seems to work ok for
us, but I would like to echo the problems of other over invoicing.
They do take ages to sort out any queries, and although we have asked
them to use an invoice address which is different from our delivery
address, they never mange to do this. It is very annoying when the
rest of their service to us is ok.
Jean
On Thu, 16 May 2002 15:26:48 +0100 "S.B.Tobin" <[log in to unmask]>
wrote:
> Dear all,
>
> We would be interested to hear from any members of the list who have
> recently experienced delays in receiving items sent on loan to them from
> other libraries. These are not delays in the supply library processing the
> requests but delays in delivery once they have left the supply library.
>
> Recently, on 3 separate occasions, we have chased requests for items we
> have not received, only to be informed that the items had indeed been sent
> out to us 2-3 weeks earlier. On each occasion the courier service used by
> the supplying library was Hays DX.
>
> It seems unlikely that we are the only library service to experience this
> problem and wonder if we may have uncovered the tip of an iceberg.
>
> If anyone has requested a loan from another library that hasn't arrived yet
> and chases it, could you please ask if the supplying library used HaysDX as
> the transport system?
>
> If you provide me with details, I will respond to the list if we have
> indeed uncovered a wider transportation problem.
>
> Many thanks
>
> Beth Tobin
> Inter-Library Loans
> University of Wales Bangor
>
----------------------
Jean I Bradford, University of Bristol Library
Serials and Inter Library Document Supply
University Library,
Tyndall Avenue,
Bristol BS8 1TJ
Tel: 0117 928 8008 (int. 8008); Fax:0117 925 5334
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