Dear all,
We would be interested to hear from any members of the list who have
recently experienced delays in receiving items sent on loan to them from
other libraries. These are not delays in the supply library processing the
requests but delays in delivery once they have left the supply library.
Recently, on 3 separate occasions, we have chased requests for items we
have not received, only to be informed that the items had indeed been sent
out to us 2-3 weeks earlier. On each occasion the courier service used by
the supplying library was Hays DX.
It seems unlikely that we are the only library service to experience this
problem and wonder if we may have uncovered the tip of an iceberg.
If anyone has requested a loan from another library that hasn't arrived yet
and chases it, could you please ask if the supplying library used HaysDX as
the transport system?
If you provide me with details, I will respond to the list if we have
indeed uncovered a wider transportation problem.
Many thanks
Beth Tobin
Inter-Library Loans
University of Wales Bangor
|