We very rarely decline to loan - I assume that is why so many people
come to us. But the fact is that we have too many requests and not
enough staff. We can't operate any faster and chasers just make our
backlog even longer.
Penny
On Wed, 30 Jan 2002 16:50:03 +0000 ill <[log in to unmask]> wrote:
> I have every sympathy but waiting possibly 4 weeks for a reply from a
> location isn't acceptable, especially if after all that time the item is a
> D/L . ILL service needs to be as quick as possible. Certainly we can all
> help by trying other locations in the first instance if any are available.
> Maybe other ILL'ers feel differently?
>
> Regards
> Margaret
> SA/U-1
>
>
> At 15:46 30/01/02 +0000, you wrote:
> >Dear ILLers,
> > Since we ceased to be a back-up library we have experienced a
> >60% increase in requests. The result is that we are struggling to keep
> >up with demand. Please could I ask you all to be patient with us, we
> >*are* dealing with requests as quickly as possible.
> > Unfortunately we are spending a lot of time dealing with
> >chasers for requests that are only a couple of weeks old. Our backlog
> >is now about three weeks so please don't send us chasers until four
> >weeks since you sent your request.
> >
> >Penny
> >
> >-------------------
> >Penny Roberts
> >Document Supply Department
> >Radcliffe Science Library
> >Oxford University
> >[log in to unmask]
> >requests: [log in to unmask]
-------------------
Penny Roberts
Document Supply Department
Radcliffe Science Library
Oxford University
[log in to unmask]
requests: [log in to unmask]
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