At Reading University Library we have given up on using Hays DX to send
material because they seem unable to provide a reliable service. Other
libraries are still sending material to us via Hays and we often find that
there is 2 week delay before the items arrive here.
Neil Dalley
Document Delivery Coordinator
Reading University Library
----- Original Message -----
From: "S.B.Tobin" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Thursday, May 16, 2002 3:26 PM
Subject: Re: Delayed requests
> Dear all,
>
> We would be interested to hear from any members of the list who have
> recently experienced delays in receiving items sent on loan to them from
> other libraries. These are not delays in the supply library processing the
> requests but delays in delivery once they have left the supply library.
>
> Recently, on 3 separate occasions, we have chased requests for items we
> have not received, only to be informed that the items had indeed been sent
> out to us 2-3 weeks earlier. On each occasion the courier service used by
> the supplying library was Hays DX.
>
> It seems unlikely that we are the only library service to experience this
> problem and wonder if we may have uncovered the tip of an iceberg.
>
> If anyone has requested a loan from another library that hasn't arrived
yet
> and chases it, could you please ask if the supplying library used HaysDX
as
> the transport system?
>
> If you provide me with details, I will respond to the list if we have
> indeed uncovered a wider transportation problem.
>
> Many thanks
>
> Beth Tobin
> Inter-Library Loans
> University of Wales Bangor
>
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