Hi everybody!  Would anyone in experienced in reference work like to review 
this new book for ELG News?

*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *
*  Diana Rolf, Freman College, Buntingford, SG9 9BT
*  Editor/Web Officer   ELG News     01763 271818
*  www.cilip.org.uk/elg/           co-owner lis-educ 
*  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  *  * 

In a message dated 02/07/2002 11:51:30 GMT Daylight Time, 
[log in to unmask] writes:

<< Know It All, Find It Fast
 An A-Z source guide for the enquiry desk 
 
 Bob Duckett, Peter Walker and Christinea Donnelly
 
 *          How can I trace my family tree?
 *  What is the Single European Market?
 *  What is the average wingspan of a golden eagle?
 *  I've just been made redundant - what benefits am I entitled to?
 *  Who is the patron saint of librarians?
 *  Who directed the film Chocolat?
 *  When is the festival of Diwali?
 
 There is a queue, the phone is ringing, the photocopier has jammed and your
 enquirer is waiting for a response. ....
 
 Answering queries from users is one of the most important services
 undertaken bylibrary and information staff. Yet it is also one of the most
 difficult, least understood, and most neglected of subjects. 
 
 This new sourcebook is an essential guide to where to look to find the
 answers quickly. It is designed as a first point of reference for library
 and information practitioners, to be depended upon if they are unfamiliar
 with the subject of an enquiry - or wish to find out more. It is arranged in
 an easily searchable, fully cross-referenced A-Z list of around 150 of the
 subject areas most frequently handled at enquiry desks.
 
 Each subject entry lists the most important information sources and where to
 locate them, including printed and electronic sources, relevant websites and
 useful contacts for referral purposes. The authors use their extensive
 experience in reference work to offer useful tips, warn of potential
 pitfalls, and spotlight typical queries and how to tackle them.
 
 Offering quick and easy pointers to a multitude of information sources, this
 is an invaluable reference deskbook for all library and information staff
 new to enquiry services, as well as for those more experienced practitioners
 in need of a speedy answer, in reference libraries, subject departments and
 other information units.
 
 June 2002; 360pp; paperback; 1-85604-434-3; £24.95
 
 The Authors
 
 Bob Duckett MA FCLIP is Reference Librarian at Bradford Libraries and a
 member of the editorial board of Reference Reviews. He has previously worked
 for Birmingham City Libraries, Croydon Borough Libraries and University of
 Wales Libraries.
 Peter Walker BSc DipLIS MCLIP is a Librarian at Bradford Central Libraries,
 where he has special responsibility for developing electronic information
 sources. He previously worked in HMSO Bookshops. 
 Christinea Donnelly BA(Hons) MLib MCLIP is Business Librarian at Bradford
 Central Library. She has worked in a number of Government departments and in
 a City merchant bank.
 
 Publisher's notes:
 
 Facet Publishing books are available from:
 Bookpoint Limited, 130 Milton Park, Abingdon, Oxon, OX14 4SB
 Tel: 01235 827794
 Fax: 01235 400454 
 For more information contact:
 
 Mark O'Loughlin, Marketing Executive
 Facet Publishing, 7 Ridgmount Street, London, WC1E 7AE
 t: 020 7255 0597
 f: 020 7255 0591
 e: [log in to unmask]
 w: www.facetpublishing.co.uk >>