Hi,

Thanks for this, it doesn't make me feel very confident if Sage have not yet
sent tariff files to ingenta - we are half-way through February 2002!

This doesn't explain why we have lost all access to 8 of our Sage
subscriptions - the tariff files for these titles should have already been
in place, since we had access to these titles last year.

Also I thought many publishers had now instigated a grace period to stop
these kinds of problems occurring - does this not apply to those publisher's
journals on ingenta and other intermediaries.

Lesley

-----Original Message-----
From: An informal open list set up by the UK Serials Group
[mailto:[log in to unmask]]On Behalf Of Tommy Kågner
Sent: 15 February 2002 10:26
To: [log in to unmask]
Subject: Re: Sage Access Problems through ingenta


We've had the same problems with SAGE and this is the answer I got from
ingenta, February 12:

"We are still awaiting the 2002 subscription files from Sage Publishers."

So, the problem is SAGE, not ingenta.  ingenta copied in the publisher and
I'm eagerly awaiting their answer.
Just contact ingenta's helpdesk and I'm sure they'll assist.

*********************************
Tommy Kågner
Librarian
Karolinska Institutet Library
Box 200
S-171 77 Stockholm
Sweden
phone: +46 8 728 68 29
[log in to unmask]
----- Original Message -----
From: "Lesley Crawshaw" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, February 15, 2002 10:45 AM
Subject: Sage Access Problems through ingenta


> Hi,
>
> We have recently begun the process of checking that all the electronic
> journals we should have access to in 2002 are OK.
>
> We have recently done a check of our ingenta subscriptions to check that
> everything is OK for 2002. In general most things have renewed OK, but one
> problem which stands out is the problems we have with access to our Sage
> journals. I don't know if others of you are blighted with this problem.
>
> When Sage journals first went online on ingenta, we found we had access to
> very few of our subscribed titles and a great deal of effort went into get
> this sorted with endless emails between ourselves and Sage. It took 2
months
> of persistent hassling and checking to get all our access sorted. Having
> done this once we felt that any future problems would only be minor!!
>
> We should have access to 58 Sage journals and would have expected that if
> there were any problems that they should have related to the 2002 content
> only.
>
> Unfortuately this is not the case.
>
> For 8 of our Sage subscriptions we now have no access at all! For 5 of our
> subscriptions we don't have access to the 2002 issues. That's almost 25%
of
> our Sage journals which have access problems, which as one of my
colleagues
> who did the checking said "not very impressive - is it?"
>
> So, what has gone wrong?? - all of these subscriptions have been renewed
> with our agents, apart from a few titles which are not yet due for
renewal.
>
> We are now going to have to spend some time trying to get our access to
our
> subscribed content restored.
>
> This kind of problem is becoming more and more unacceptable and time
> consuming. It makes one question just what it is we are paying for when we
> take out subscriptions. What about our users who suddenly don't have
access
> to things that we informed them we do have access to? There must be a way
> that publishers can annually verify to us those journals we have
electronic
> access to.
>
> Cheers
> Lesley
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Lesley Crawshaw, Faculty Information Consultant,
> Learning and Information Services,
> University of Hertfordshire, Hatfield, AL10 9AB UK
>                   ~~~~~~~~~~~~~~~~~~
> e-mail: [log in to unmask]
> phone:  01707 284662      fax: 01707 284666
> web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
> List owner:[log in to unmask]
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~