We have had problems with Sage too, but to be honest I haven't had the time
to check through every title. Now you've highlighted this I will!
Btw, has anyone else been having problems with Catchword over the last two
days (bizarre error messages and time outs) - seems to have cleared up this
morning but causing a lot of irritation yesterday ...
Louise
Louise Cole BA ALA
Electronic Resources Co-ordinator
Brotherton Library
University of Leeds
Leeds LS2 9JT
tel 0113 233 5502 (0113 343 5502 from mid-March)
fax 0113 233 5561 (0113 343 5561 from mid-March)
e-mail [log in to unmask]
> -----Original Message-----
> From: Lesley Crawshaw [mailto:[log in to unmask]]
> Sent: 15 February 2002 09:46
> To: [log in to unmask]
> Subject: Sage Access Problems through ingenta
>
>
> Hi,
>
> We have recently begun the process of checking that all the electronic
> journals we should have access to in 2002 are OK.
>
> We have recently done a check of our ingenta subscriptions to
> check that
> everything is OK for 2002. In general most things have
> renewed OK, but one
> problem which stands out is the problems we have with access
> to our Sage
> journals. I don't know if others of you are blighted with
> this problem.
>
> When Sage journals first went online on ingenta, we found we
> had access to
> very few of our subscribed titles and a great deal of effort
> went into get
> this sorted with endless emails between ourselves and Sage.
> It took 2 months
> of persistent hassling and checking to get all our access
> sorted. Having
> done this once we felt that any future problems would only be minor!!
>
> We should have access to 58 Sage journals and would have
> expected that if
> there were any problems that they should have related to the
> 2002 content
> only.
>
> Unfortuately this is not the case.
>
> For 8 of our Sage subscriptions we now have no access at all!
> For 5 of our
> subscriptions we don't have access to the 2002 issues. That's
> almost 25% of
> our Sage journals which have access problems, which as one of
> my colleagues
> who did the checking said "not very impressive - is it?"
>
> So, what has gone wrong?? - all of these subscriptions have
> been renewed
> with our agents, apart from a few titles which are not yet
> due for renewal.
>
> We are now going to have to spend some time trying to get our
> access to our
> subscribed content restored.
>
> This kind of problem is becoming more and more unacceptable and time
> consuming. It makes one question just what it is we are
> paying for when we
> take out subscriptions. What about our users who suddenly
> don't have access
> to things that we informed them we do have access to? There
> must be a way
> that publishers can annually verify to us those journals we
> have electronic
> access to.
>
> Cheers
> Lesley
>
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
> Lesley Crawshaw, Faculty Information Consultant,
> Learning and Information Services,
> University of Hertfordshire, Hatfield, AL10 9AB UK
> ~~~~~~~~~~~~~~~~~~
> e-mail: [log in to unmask]
> phone: 01707 284662 fax: 01707 284666
> web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
> List owner:[log in to unmask]
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
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