Hi,
Quite by accident during another enquiry (is that not the way it always
happens?) I have just found that we have lost our institutional online
access to the Scientific American Archive Online. Having not received an
invoice for this site license for this year I went straightaway to the web
site where I found that we were no longer being recognised on the basis of
our IP address and found that we are being asked to login. Once again we are
perfectly willing to pay our bills, but can't pay them if we don't get
invoiced. Another concern, is when did we lose our access?
We ordered a site license subscription to the Scientific American Online
Archive back in February 2001 through Macmillan Publisher Ltd. I then
contacted Macmillan Publishers Ltd who informed me that they were no longer
dealing with the Scientific American Archive Online and that all
subscriptions had been transferred to Scientific American, Inc. As you can
see the transfer of our online subscription has not gone according to plan.
Not one of the parties involved in this transfer of responsibility has
bothered to contact us to keep us abreast of these changes.
Although I received lots of fliers from Macmillan Publishers when they first
took over responsibility for the site license subscriptions asking us to
sign up, I have not received any communication from Macmillan (or Scientific
Americna, Inc.) about this transfer of responsibility for the Scientific
American Archive Online license to Scientific American, Inc. My email
address and contact details are on the site license agreement as the
contracts contact for the University of Hertfordshire. Once again a
subscription of ours has fallen over without any of the two parties
(formerly or currently) involved having contacted myself to explain the
situation. What is the point in providing this contact information if
publishers don't make use of it?
I am currently trying to contact Scientific American Inc, to find out when
they intend to restore our access, why we were not contacted about the
change of "supplier", why we have not yet been invoiced for this
subscription year, etc. etc..
Have any of you who may also have had a site license agreement with the
licensing agent, Macmillan Publishers Ltd, also found that your online
access to this key and popular scientific magazine has been removed, or is
this once again just bad luck for our institution?
Finally, should we be entitled to compensation for the loss of access to a
journal to which we have a signed license agreement??
Cheers
Lesley
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Lesley Crawshaw, Faculty Information Consultant
Learning and Information Services,
University of Hertfordshire, Hatfield, AL10 9AB UK
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e-mail: [log in to unmask]
phone: 01707 284662 fax: 01707 284666
web: http://www.herts.ac.uk/lis/subjects/natsci/ejournal/
list owner: [log in to unmask]
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