Rather than conducting paper survey organizations might consider the use of online survey websites such as
http://www.zoomerang.com and
http://www.surveymonkey.com
both are very easy services to use. The surveys can be sent out via email and the response rate is a lot higher than with paper surveys.
the other thing to do is to develop a random survey. Instead of surveying everyone who enters/uses your facility why not take survey a representative/random sample. Shouldn't be hard to find a university student in the field who would needs the experience setting up surveys.
just a suggestion from across the pond.
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Peter A. Kurilecz CRM, CA
Richmond, Va
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