We seem to have had more success at Liverpool.
738 forms issued, just over 500 of them returned fully completed.
Carol Tanner
> -----Original Message-----
> From: BLOOMFIELD, Peter [SMTP:[log in to unmask]]
> Sent: 25 November 2002 13:37
> To: [log in to unmask]
> Subject: PSQG User Survey
>
> Yes, similar experience in Gloucester to that mentioned by Bruce, below.
> We
> only had about 100 forms returned in first week and have had to extend the
> period.
>
> Peter Bloomfield
> Gloucestershire Record Office
>
> ..........................................................................
> ..
> .............
>
> I thought I would mail this to find if other participating offices have
> been
> experiencing similar results form the current National User Survey as we
> are
> at Lancashire.
>
> This year we have found that we have not only been handing out less
> questionnaires ( which implies a higher level of repeat visits over the
> survey period), but also have been finding a much higher percentage of
> people failing to complete the forms and hand them back in. Is this a
> pattern which is being repeated in other offices?
>
> I wonder if we are seeing the onset of Survey fatigue. It had not struck
> me
> previously that when libraries carry out their parallel surveys the user
> base is sufficiently large for individuals not to be asked to complete
> forms
> every time there is a survey, with the result that completion rates will
> hold up over the years. Maybe we have traded too long on the goodwill of
> our
> users to provide information.................
>
> Bruce Jackson
> Lancashire Record Office
> 25 Nov 2002
>
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