Don't forget the
RSS QUALITY FORUM
Thursday 5th December 2002, 3.00-5pm at the RSS in London, Tea at 3.45
FRED McDONOGH Senior Manager in the Alcan Group
Managing by fact - sharing performance information via an intranet
and MAL OWEN Training for Excellence, Somerset
Using control charts for making better decisions with examples drawn from
the NHS
Fred will describe how Alcan’s culture was changed to allow decision-making
based on statistical analysis to become the norm for running the business.
After tea and conversation, Mal will talk about the upsurge of interest in
factual management shown by the NHS and about the training he is giving
them.
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Shirley Y. Coleman
Industrial Statistics Research Unit,
University of Newcastle upon Tyne
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Member of ENBIS, the
European Network of Business and Industrial Statisticians
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