Martin
>I am trying to find successful examples of enquiry referal or triarge
>systems which use relatively junior staff to operate service points
>instead of subject librarians. If anyone has experience of such a
>service which they are willing to share I would be grateful if you
>could email me or the list
We have a 'general' enquiry desk which deals with virtually all comers
(excluding Reader Services matters such as membership/fines
disputes/etc.). This is staffed by a large pool drawn from most sections
of the Library, front and back of house, using staff on grades Clerical
3 and up. This acts as a referral service, and generally works well (I
think!), though there are some downsides.
Robin
Robin Green
Head of Information Services
University of Warwick Library
Coventry CV4 7AL UK
Email: [log in to unmask]
Tel: +44 (0) 24 7652 4678; Fax: ...4211
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