From: Nua Internet Surveys [mailto:[log in to unmask]] Sent: Monday, January 28, 2002 7:12 PM
To: Recipients of surveys mailing list
Subject: Nua Internet Surveys: January 28, 2002



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January 28th 2002 Published by: ComputerScope Ltd Volume 7 Number 1
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CONTENTS
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EDITORIAL:
'Be prepared'
by Kathy Foley

ABUSE
:Online fraud rampant in Asia-Pacific

ACCESS DEVICES
:Video-on-demand drives iTV
:Consumers can't figure out iTV

ADVERTISING
:US online ad market to soar

BUSINESS USE
:Few firms have continuity plans

CUSTOMER SERVICE
:Retail sites improve customer service

ECOMMERCE
:Ecommerce stagnates in Hong Kong
:UK etailers had a very merry Xmas
:German online shopping down slightly
:Online sales up in 2001, says Forrester

EDUCATION
:Elearning to pick up in Europe

EMAIL
:Multimedia messaging on the way

FINANCIAL SERVICES
:TV banking slow to sell in UK
:Europe turns to account aggregation

GENERAL DEMOGRAPHICS
:Broadband gains popularity in France
:More and more US women online
:English losing dominance on the Web
:Half of US Hispanics use the Net
:Pittsburgh is fastest growing wired city

INFRASTRUCTURES
:Bandwidth increasing in Middle East
:European firms go for .biz domains
:Slight growth in domains registered

IT/COMPUTER INDUSTRY
:IT market picking up in Europe
:Broadband homes want more services

USAGE PATTERNS
:Efluentials key to online success

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EDITORIAL:
'Be prepared'
by Kathy Foley

A report released recently by Gartner and the Society for Information
Management highlighted the ways in which US companies have altered
internal procedures as a result of the terrorist attacks, and also
underscores the many lessons that companies do not seem to have
learned from September 11.

For the full story, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial.html

For archives of editorials, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/index.htm
l

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NEWS STORIES START HERE
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ABUSE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=1
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South China Morning Post: Online fraud rampant in Asia-Pacific

Up to one in 10 online transactions in the Asia-Pacific region
involve fraud of some sort, reports the South China Morning Post.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357585&rel=true

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ACCESS DEVICES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=26
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Cahners In-Stat Group: Video-on-demand drives iTV

The global interactive television market is finally beginning to take
off, according to Cahners In-Stat.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357577&rel=true
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Gartner Group: Consumers can't figure out iTV

A new study from GartnerG2 has found that digital TV is becoming
increasingly popular in Europe, but few consumers are shopping
through their televisions.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357586&rel=true

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ADVERTISING
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=2
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eMarketer: US online ad market to soar

eMarketer reports that the US online advertising market will reach
USD18.8 billion by 2005, up from USD7.9 billion last year.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357578&rel=true

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BUSINESS USE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=6
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Gartner Group: Few firms have continuity plans

Few US companies are prepared for possible natural disasters or
terrorist attacks, according to a new study by Gartner.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357590&rel=true

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CUSTOMER SERVICE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=47
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eMarketer: Retail sites improve customer service

eMarketer reports that 91 percent of retail sites in the US had
automated email response systems in 2001, up from 81 percent in the
previous year.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357575&rel=true

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ECOMMERCE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=14
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South China Morning Post: Ecommerce stagnates in Hong Kong

Only 4 percent of Internet users in Hong Kong bought online in the
past year, reports the South China Morning Post.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357581&rel=true
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NetValue: UK etailers had a very merry Xmas

Online retailers in the UK enjoyed their best Christmas shopping
season ever, according to NetValue.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357582&rel=true
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Europemedia: German online shopping down slightly

Europemedia reports that the proportion of German Internet users who
bought online in December 2001 was actually lower than in December
2000.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357587&rel=true
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Forrester Research: Online sales up in 2001, says Forrester

According to Forrester, total online retail sales in the US last year
amounted to USD47.6 billion, up from USD42.4 billion in 2000.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357593&rel=true

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EDUCATION
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=15
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IDC Research: Elearning to pick up in Europe

Over twenty-seven percent of business skills training in Europe will
be provided via elearning by 2005, according to IDC.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357583&rel=true

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EMAIL
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=16
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Yankee Group: Multimedia messaging on the way

Wireless messaging will generate USD44 billion in revenues in Europe
by 2006, according to the Yankee Group.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357589&rel=true

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FINANCIAL SERVICES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=4
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Forrester Research: TV banking slow to sell in UK

Forrester forecasts that 21 million UK adults will use interactive
digital TV services by 2004, up from 11 million at present.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357588&rel=true
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Datamonitor: Europe turns to account aggregation

Thirty-five million Europeans will be using online account
aggregation services by 2005, according to Datamonitor.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357595&rel=true

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GENERAL DEMOGRAPHICS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=18
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BBC Online Network: Broadband gains popularity in France

One in eight French households now has a broadband Internet
connection, reports the BBC.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357574&rel=true
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Nielsen NetRatings: More and more US women online

According to Nielsen NetRatings, the number of at-home female
Internet users in the US increased more rapidly than the number of
male users in 2001.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357576&rel=true
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Global Reach: English losing dominance on the Web

Global Reach has released its latest statistics on the use of
languages online.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357584&rel=true
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Business Wire: Half of US Hispanics use the Net

Half of the adult Hispanic population in the US is now online,
according to the Roslow Hispanic Internet Usage Study.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357594&rel=true
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CyberAtlas: Pittsburgh is fastest growing wired city

The city of Pittsburgh has the fastest growing online population of
any city in the US, reports CyberAtlas.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357596&rel=true

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INFRASTRUCTURES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=20
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Arab Advisors Group: Bandwidth increasing in Middle East

Available Internet bandwidth in the Middle East grew by 154 percent
to 1.9 Gbps between August 2001 and January 2002, according to the
Arab Advisors Group.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357579&rel=true
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vnunet: European firms go for .biz domains

Over 35 percent of applications for .biz website domains have been
made by European companies, according to vnunet.com.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357591&rel=true
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Associated Press: Slight growth in domains registered

The total number of registered domain names grew by only 2 percent
last year, after more than tripling in 2000, and more than doubling
in 1999.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357597&rel=true

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IT/COMPUTER INDUSTRY
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=12
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IDC Research: IT market picking up in Europe

IDC believes the IT market in Western Europe will grow 6.4 percent
this year, up slightly from 5.5 percent in 2001.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357580&rel=true
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eMarketer: Broadband homes want more services

eMarketer reports that US households with broadband Internet access
are more likely to be interested in online security and other
Internet services than households with dial-up access are.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357592&rel=true

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USAGE PATTERNS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=34
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Burton Marsteller: Efluentials key to online success

A new study from Burton Marsteller indicates that companies need to
reach the most influential Internet users in order to succeed
online.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357573&rel=true

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list made up of people who are interested in the interdisciplinary academic
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