I found the discussions about classroom observations very interesting. I
work for a new organisation that has, as one of its functions, a remit to
review the quality of health care in every NHS organisation in England and
Wales. Part of our reviews are a one week visit to the site (eg a hospital)
by a team of reviewers who are drawn from the NHS and also include a 'lay'
person who is unconnected with the NHS.
The main work during the week is interviewing (about 80 - 100 interviews in
the week) and observation. During our observations we are hoping to observe
professional to professional interactions and professional to patient
interactions as well as looking at things like cleanliness, signing, risks.
Has anyone had experience of carrying out similar observations and does
anyone know of research into observation methods in health care settings?
PS although we are not carrying out research during our reviews, we have
purchased a large number of copies of winMAX to help with the analysis of
our information, much of which is textual. I found out about qualitative
data analysis software rather by chance and think that it is a pity that
the software is not marketed more widely. Anyone writing a report can
benefit from the electronic sorting of information!
Thank you for any advice you can offer
David Bawden
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