I am currently investigating the use of help desk software to log
enquiries to our reference service and would be interested to hear
from staff in other libraries who are already using Royalblue or
any other help desk package. Please send your responses directly to
me [log in to unmask] or [log in to unmask] I will summarise
packages being used for the list.
Diane Lindsay
Senior Librarian
Andersonian Library
University of Strathclyde
[log in to unmask]
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