Do you deal with enquiries from students or staff?
Have you ever thought 'Why are they asking me that?'
Would you like to find out how to 'Ask the right question'?
If so, CoFHE London and South-East Circle will be running a half-day
workshop at the Roehampton, University of Surrey on Wednesday 24th
October at 1.30pm.
The aim of the workshop will be to improve your skills at dealing with
library users, by discovering how to find out what people really want, as
opposed to what they say they want. The course will be particularly useful
for library assistants and new professionals.
Cost: £20.
Course leaders: Sue Clegg, Director of Information Services,
Roehampton, University of Surrey
Adam Edwards, Head of Learning and Information
Services, Central School of Speech and Drama
For further details or to book a place, please contact Jane Teather on
01707 - 271454 or by e-mail at [log in to unmask]
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