> OCLC Europe, the Middle East & Africa will be holding a two-day
> workshop entitled
> Planning tomorrow's service: strategic management for library and
> information managers.
> It will be held on Thursday 15th - Friday 16th November 2001.
>
> This two-day workshop is intended to help managers develop library
> and information services for the future. The workshop will examine future
> trends in higher education and library and information services and will
> present techniques and concepts enabling managers to develop responsive
> services. Case studies and examples from participants' organisations will
> be used to illustrate the themes covered.
>
> The course leader is Keith Webster. Keith has been Librarian and
> Director of Information Services at the School of Oriental and African
> Studies, University of London, since September 1999. He previously worked
> at universities in Glasgow and Aberdeen, for the Scottish Library &
> Information Council, and in government libraries and accountancy. He is
> Honorary Secretary of the Institute for Information Scientists.
>
> Workshop outline:
>
> Environmental scanning
>
> * Higher education policy
> * Changing approaches to library and information practice
> * Technological developments
> * Organisational development
>
> Situational analysis
>
> Scenario planning
>
> Vision, mission and objectives
>
> Strategy development
>
> The management of change
>
> Organisational culture
>
> Financial management
>
> Staff training and development
>
> Evaluation and measurement
>
> Intended audience
>
> The course is likely to appeal especially to those involved in
> planning library services and who are keen to develop an overview of
> strategic planning. It is not designed for experienced managers,
> particularly directors of services.
>
> The workshop fee will be £250.00 + VAT.
>
> To register please send the following details to Gillian McLeod at
> [log in to unmask]
> NAME
> INSTITUTE
> ADDRESS
> TEL
> FAX
> E-MAIL
>
> or Write to
> OCLC Europe, the Middle East & Africa
> 7th Floor, Tricorn House
> 51-53 Hagley Road
> Edgbaston
> Birmingham. B16 8TP
> Tel: +44 121 456 4656
> Fax +44 121 456 4680
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