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list members may be interested to know that the final report of the
VITAL (Value and Impact of IT Access in Libraries) is available to
download from the CERLIM (Centre for Research in Library and
Information Management) website, at:http://www.mmu.ac.uk/h-
ss/cerlim/projects/vital.htm. A copy of the workbook of methods
developed during the project is also available.
The 18-month project developed methods for use by public libraries
to assess the value and impact of ICT services for end-users; these
are presented, with supporting guidance, in the workbook. The
final report discusses the results of the piloting of the methods,
carried out by Birmingham, Cheshire, and Cumbria library
authorities during 1999.
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