Kirsty/David,
None of this explains why ingenta collects personal information BEFORE
informing the user of the cost of the transaction - why does ingenta do
this?
Regards,
John Smith,
University of Kent at Canterbury.
On Fri, 8 Jun 2001, Kirsty Meddings wrote:
> Please see the message below, which I am posting on behalf of David
> Callcott.
>
>
> In response to recent postings on this subject, ingenta's position is as
> follows.
>
> In order to allow users to access publications under their own or
> institutional subscription rights, we need to ask for certain information
> from them.
>
> All information provided is kept entirely confidential and not shared with
> any third party.
>
> Thousands of users from all over the world use our e-commerce facilities to
> order copies of individual articles for fax or online delivery. We need to
> obtain credit card details to effect some of these transactions. If the
> user requests, we can retain these details as part of that user's personal
> profile to make the service easier to use in the future. These details are,
> again, entirely confidential, and can be viewed, changed or deleted only by
> the user concerned.
>
> These policies are reflected on the website through our personal and express
> registration forms, both of which link to a detailed statement of our
> privacy policy. We are registered under the Data Protection Act for these
> purposes.
>
> We also take the views of our users into account and are in the process of
> slightly amending some of the wording on our website to aid users in
> understanding our policies in this area.
>
> _________________________________
> David Callcott
> Finance Director
> ingenta plc
> Tel: +44 (0)1225 361020
> Fax: +44 (0)1225 361150
>
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