Basically I would look to a condition of schedule 2 to justify the
processing, if you do not meet a condition other than Consent you should
request this to store and process the details. Consent can not be assumed
so make it clear that you would like to store their details for follow up
calls.
Personally if I rang to request information about a product and have
received that information I would class that as the end of our relationship,
I would complain if my details were used for a the purpose of further
pestering.
Paul Couldrey
Data Protection Officer
Wolverhampton City Council
-----Original Message-----
From: Duncan Smith [mailto:[log in to unmask]]
Sent: 06 September 2001 11:59
To: [log in to unmask]
Subject: Caller Line Identification & Call centres
Dear group,
Scenario: I operate a call centre and receive inbound calls requesting
information for my products and services. The telco system brings up the
callers telephone number (CLIP) which is input onto the contact database
by the tele-agent. The caller is never asked for their telephone no.
Later follow up calls use the captured telephone number as part of an
outbound follow up campaign (after TPS screening of course :-))
Is this unfair obtaining, or can we assume that the caller, by not
exercising their right to remain anonymous (either by line blocking or
call blocking) has given us their telephone number freely?
Duncan S Smith
Principal Consultant
e-mail: [log in to unmask]
gsm: +44 (0)777 556 8180
Company Profiles
"The process of Improvement"
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