From: Nua Internet Surveys [mailto:[log in to unmask]] Sent: Monday, November 12, 2001 8:04 PM
To: Recipients of surveys mailing list
Subject: Nua Internet Surveys: November 12, 2001



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November 12, 2001 Published by: ComputerScope Ltd Volume 6 Number 44
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CONTENTS
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EDITORIAL:
'Are Brits bored with Net?'
by Kathy Foley

ABUSE
:Online fraud on the increase

ACCESS DEVICES
:Wireless payments to take off in US

BUSINESS USE
:Japanese ASP market growing steadily
:Web conferencing market on the up
:Teleworking popular in Nordic regions
:Ebusiness budgets down in North America

CUSTOMER SERVICE
:Personalization pervasive in US

ECOMMERCE
:Ecommerce down in South Korea
:Xmas online shopping to total USD11.9bn
:Online consumers tighten belts
:Irish most likely to shop online at work
:Few online shoppers use wish lists
:Brand awareness key for online shoppers
:Privacy issues costing online retailers

EMAIL
:Half of Canadians couldn't live without email

ENTERTAINMENT
:Mobile gaming not for all Europeans

FINANCIAL SERVICES
:Anthrax pushes bill payers online

GENERAL DEMOGRAPHICS
:Broadband takes off in Hong Kong
:Home Net use falls slightly in UK
:Home Net use rises in the UK

GOV/LEG
:Security fears for government site users

INFRASTRUCTURES
:Broadband Net spreads wider in US

MARKETING/BRANDS
:Most marketers can't measure ROI

USAGE PATTERNS
:Consumer tech ownership stagnating

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EDITORIAL:
'Are Brits bored with Net?'
by Kathy Foley

The sound of knives being sharpened was clearly audible in the UK
media last week, as the doom mongers prepared to stab that pesky
Internet in the back for once and for all. Why? Well, the results of a
major new study found that the percentage of homes with Internet
access had actually fallen for the first time.

For the full story, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial.html

For archives of editorials, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/index.htm
l

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NEWS STORIES START HERE
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ABUSE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=1
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National Consumer League: Online fraud on the increase

Internet fraud is on the increase, according to a new report from the
US National Consumers League (NCL).

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357381&rel=true

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ACCESS DEVICES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=26
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Yankee Group: Wireless payments to take off in US

Mobile Commerce World reports that 50 million US wireless Internet
users will make mobile payments by 2006.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357365&rel=true

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BUSINESS USE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=6
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AsiaBizTech: Japanese ASP market growing steadily

AsiaBizTech reports that the Japanese ASP market was worth JPY2.4
billion (USD19.7 million) last year.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357366&rel=true
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Newsbytes: Web conferencing market on the up

The US Web conferencing market is set to grow rapidly as jittery
business executives opt out of travelling by air.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357368&rel=true
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Reuters: Teleworking popular in Nordic regions

Reuters reports that 45 percent of Scandinavian firms allow their
employees to telework.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357385&rel=true
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CyberAtlas: Ebusiness budgets down in North America

CyberAtlas reports that increasing numbers of large North American
companies are cutting their e-business budgets, and most blame the
weak economy for the decrease in spending.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357386&rel=true

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CUSTOMER SERVICE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=47
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eMarketer: Personalization pervasive in US

Ninety-two percent of consumer ecommerce sites in the US offer users
a personalized "my account" feature, reports eMarketer.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357376&rel=true

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ECOMMERCE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=14
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Newsbytes Asia: Ecommerce down in South Korea

Ecommerce spending in South Korea fell considerably from July to
August this year, reports Newsbytes.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357367&rel=true
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Jupiter Media Metrix: Xmas online shopping to total USD11.9bn

The latest in a slew of forecasts for the online holiday shopping
season has come from Jupiter Media Metrix, which says that online
retail and travel sales will hit USD11.9 billion during this year's
holiday season.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357373&rel=true
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CyberAtlas: Online consumers tighten belts

New research reported by CyberAtlas finds that many online consumers
are less likely to shop online this holiday season than last.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357379&rel=true
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Yahoo: Irish most likely to shop online at work

Irish Internet users are more likely than any other Europeans to shop
online while at work, reports Reuters.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357382&rel=true
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Jupiter Media Metrix: Few online shoppers use wish lists

CRM Daily reports that online shoppers have little interest in online
gift registries and wish lists.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357384&rel=true
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Harris Interactive:Brand awareness key for online shoppers

Early results from the 2001 eSpending Report indicate that brand
awareness is the leading factor for consumers purchasing online.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357387&rel=true
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Cyber Dialogue: Privacy issues costing online retailers

New research from CyberDialogue shows that US online retailers could
be losing up to USD3.4 billion annually because of consumer worries
about privacy.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357388&rel=true

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EMAIL
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=16
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Angus Reid Group: Half of Canadians couldn't live without email

New research from Angus Reid shows that email is the most popular
online activity for Canadians.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357370&rel=true

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ENTERTAINMENT
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=48
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Forrester Research: Mobile gaming not for all Europeans

Forrester Research believes that mobile gaming should be a priority
offering for operators in Austria, Belgium, Germany, and
Switzerland.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357374&rel=true

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FINANCIAL SERVICES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=4
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Gartner Group: Anthrax pushes bill payers online

Gartner says that 32 million US Internet users will view bills online
by the end of this year, up from 20 million at the end of 2000.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357369&rel=true

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GENERAL DEMOGRAPHICS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=18
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South China Morning Post: Broadband takes off in Hong Kong

Over 1.2 million of Hong Kong's 3.5 million Internet subscribers now
have broadband access, reports the South China Morning Post.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357375&rel=true
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Newsbytes: Home Net use falls slightly in UK

Newsbytes reports the at-home online population in the UK has fallen
slightly this year.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357377&rel=true
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NetValue: Home Net use rises in the UK

According to NetValue, the number of home Internet users in the UK
increased by 53 percent between September 2000 and September
2001.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357380&rel=true

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GOV/LEG
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=19
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Taylor Nelson Sofres: Security fears for government site users

About two thirds of respondents in a new global survey conducted by
Taylor Nelson Sofres said they felt 'unsafe' about providing personal
information to government websites.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357372&rel=true

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INFRASTRUCTURES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=20
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Yankee Group: Broadband Net spreads wider in US

The Yankee Group believes that three quarters of households in the US
will be able to access high-speed Internet access services by the end
of this year, if they want to do so.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357371&rel=true

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MARKETING/BRANDS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=45
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Accenture: Most marketers can't measure ROI

Sixty-eight percent of US and UK marketing executives polled by
Accenture said they were unable to measure a marketing campaign's
return on investment (ROI).

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357383&rel=true

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USAGE PATTERNS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=34
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Statistical Research: Consumer tech ownership stagnating

A new study from Statistical Research indicates that the takeup rate
of advanced consumer media technologies such as broadband and
wireless Internet access is leveling off in the US.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357378&rel=true

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