----Original Message-----From: Nua Ltd [mailto:[log in to unmask]]
Sent: Monday, June 11, 2001 7:28 PM
To: Recipients of surveys mailing list
Subject: Nua Internet Surveys: June 11, 2001`



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INTERNET SURVEYS NUA INTERNET SURVEYS NUA INTERNET SURVEYS
Free weekly email on the latest Internet trends and statistics
Email: [log in to unmask] Web: http://www.nua.com/surveys/
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June 11, 2001 Published by: Nua Ltd Volume 6 Number 21
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CONTENTS
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EDITORIAL:
'Customer disservice'
by Kathy Foley

ACCESS DEVICES
:Wireless market to explode in North America

BUSINESS USE
:ASPs enjoying healthy market growth

CENSORSHIP
:Turkish authorities clamp down on Net

CUSTOMER SERVICE
:Half of European firms use CRM

ECOMMERCE
:Retailers missing out on online gift market
:Half of for-profit sites making money
:Italian B2B slow to take off
:Eretailers spending less to acquire customers
:Diverse European market challenges retailers

ENTERTAINMENT
:Bright future of ebooks seems far away

GENERAL DEMOGRAPHICS
:A third of Britons don't want Net access
:European broadband access set to surge
:One in 12 have hi-speed in North America

GOV/LEG
:US states adopting egovernment

IT/COMPUTER INDUSTRY
:Internet shakeout far from over
:US loss may be India's gain

PUBLISHING/MEDIA
:Information overload not a serious issue

SECURITY ISSUES
:Consumers wary of giving personal information

TRAVEL
:More Europeans visiting travel sites

USAGE PATTERNS
:Four companies control half of online minutes

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EDITORIAL:
'Customer disservice'
by Kathy Foley

Everyone involved in retail ecommerce should know by now that
excellent customer service is the cornerstone of success. A story I
heard last weekend, however, illustrated that even the biggest and
best-known online retailers don't quite have that customer service
thing perfected yet.

For the full story, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial.html

For archives of editorials, go to:
<http://www.nua.ie/surveys/analysis/weekly_editorial/archives/issue1no
181.html>

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NEWS STORIES START HERE
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ACCESS DEVICES
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=26
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Dataquest: Wireless market to explode in North America

Gartner Dataquest predicts there will be 137.5 million wireless data
subscribers in North America by 2005, up from 7.3 million last year.

http://www.nua.ie/surveys/?f=VS&art_id=905356845&rel=true

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BUSINESS USE
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=6
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IDC Research: ASPs enjoying healthy market growth

ASP revenues are projected to soar from USD986 million last year to
USD24 billion by 2005, according to IDC.

http://www.nua.ie/surveys/index.cgi?f=VS&art_id=905356837&rel=true

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CENSORSHIP
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=9
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Nando Times: Turkish authorities clamp down on Net

The Associated Press reports that Turkey has passed a law making
websites subject to the same censorship as print media.

http://www.nua.ie/surveys/?f=VS&art_id=905356848&rel=true

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CUSTOMER SERVICE
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=47
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IDC Research: Half of European firms use CRM

A new survey from IDC has found that over half of European businesses
say CRM is 'critical' for their business, while almost a third have
no interest in implementing CRM.

http://www.nua.ie/surveys/?f=VS&art_id=905356833&rel=true

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ECOMMERCE
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=14
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Forrester Research: Retailers missing out on online gift market

Although the online gift market could be worth USD36 billion by
2005, Forrester believes that online gift retailers are missing
opportunities to build their customer base.

http://www.nua.ie/surveys/?f=VS&art_id=905356836&rel=true
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ActivMedia Research: Half of for-profit sites making money

New research from ActivMedia has found that over half of for-
profit websites are already profitable.

http://www.nua.ie/surveys/?f=VS&art_id=905356839&rel=true
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Europemedia: Italian B2B slow to take off

While most large Italian companies have websites, few of their
clients like to shop online, according to a recent report in
Europemedia.

http://www.nua.ie/surveys/?f=VS&art_id=905356840&rel=true
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Boston Consulting Group: Eretailers spending less to acquire customers

Customer acquisition costs for online retailers in Q1 2001 were
just over a third of what they were in Q1 2000, according to the
Boston Consulting Group.

http://www.nua.ie/surveys/?f=VS&art_id=905356841&rel=true
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Forrester Research: Diverse European market challenges retailers

As well as taking cultural differences into account, online
retailers in Europe need to consider payment issues, regulatory
issues, and the size of domestic markets before targeting individual
countries.

http://www.nua.ie/surveys/?f=VS&art_id=905356843&rel=true

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ENTERTAINMENT
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=48
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CNNfn: Bright future of ebooks seems far away

Ebook retailers and developers will need to work harder, if the
results of a new survey are anything to go by.

http://www.nua.ie/surveys/?f=VS&art_id=905356831&rel=true

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GENERAL DEMOGRAPHICS
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=18
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The Register: A third of Britons don't want Net access

The Register reports that a third of British people do not want or
need home access to the Internet.

http://www.nua.ie/surveys/?f=VS&art_id=905356830&rel=true
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Van Dusseldorp & Partners: European broadband access set to surge

Over 21 percent of European households will have broadband Internet
access by 2003, up from the current figure of 1.79 percent.

http://www.nua.ie/surveys/?f=VS&art_id=905356832&rel=true
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eMarketer: One in 12 have hi-speed in North America

eMarketer reports that there are now 7.6 million broadband
subscribers in the US and 1.7 million in Canada.

http://www.nua.ie/surveys/?f=VS&art_id=905356838&rel=true

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GOV/LEG
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=19
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Business Wire: US states adopting egovernment

A new study shows which US states have best incorporated technology
into their law enforcement and courts, and into their social
services.

http://www.nua.ie/surveys/?f=VS&art_id=905356834&rel=true

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IT/COMPUTER INDUSTRY
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=12
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Webmergers: Internet shakeout far from over

Fifty-four Internet companies shut down in May, bringing the total
since January 2001 to 493, according to the latest data from
Webmergers.

http://www.nua.ie/surveys/?f=VS&art_id=905356844&rel=true
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Reuters: US loss may be India's gain

The downturn in the US economy could prove a boon for technology
workers in India, according to a report from Reuters.

http://www.nua.ie/surveys/?f=VS&art_id=905356850&rel=true

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PUBLISHING/MEDIA
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=46
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Newsbytes: Information overload not a serious issue

Experienced Internet users do not generally suffer from information
overload, according to a new study.

http://www.nua.ie/surveys/?f=VS&art_id=905356849&rel=true

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SECURITY ISSUES
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=30
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Statistical Research: Consumers wary of giving personal information

A new report from Statistical Research has found that 67 percent of
Internet users typically abandon websites when they are asked to give
personal information.

http://www.nua.ie/surveys/?f=VS&art_id=905356847&rel=true

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TRAVEL
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=33
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Jupiter Media Metrix: More Europeans visiting travel sites

According to Jupiter MMXI, traffic to travel websites in Europe
increased by almost four million between November 2000 and April
2001.

http://www.nua.ie/surveys/?f=VS&art_id=905356842&rel=true

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USAGE PATTERNS
Archives: http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=34
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Jupiter Media Metrix: Four companies control half of online minutes

Half of all time spent online by US Internet users is passed at
sites owned by just four companies, according to Jupiter Media
Metrix.

http://www.nua.ie/surveys/?f=VS&art_id=905356846&rel=true

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OTHER NUA NEWSLETTERS
To view or subscribe to any of Nua's newsletters, please go to the
Nua Knowledge Base at http://www.nua.com/nkb/
NET STYLE, penned by former FORTUNE magazine executive editor, Rob
Norton, provides an insight into the broad space of web publishing.
NEW THINKING, written by Nua CEO, Gerry Mc Govern aims to
contribute to a practical philosophy for the Digital Age.
MAKING IT WORK examines changes in technology and how these are
impacting on the way business is done.
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Surveys content may be reproduced once Nua Internet Surveys is
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