From: Nua Internet Surveys [mailto:[log in to unmask]] Sent: Monday, September 17, 2001 8:09 PM
To: Recipients of surveys mailing list
Subject: Nua Internet Surveys: September 17, 2001



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September 17, 2001 Published by: ComputerScope Ltd Volume 6 Number 36
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CONTENTS
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EDITORIAL:
'There are no words'
by Kathy Foley

ACCESS DEVICES
:Wireless Web growing around the world
:PC markets shrinking around the world

ADVERTISING
:Online ad spend down on last year
:Modest growth for online ad spend

BUSINESS USE
:Chinese websites mushrooming
:Over 4 in 10 online firms flouting law
:Only a third of Ugandan firms online
:Business messaging market takes off

CUSTOMER SERVICE
:Firms may underestimate CRM costs

ECOMMERCE
:Ecommerce not dominating UK retail yet
:UK Interactive TV retail in difficulty
:German B2C enjoying healthy growth

EDUCATION
:UK IT training moves online slowly

GENERAL DEMOGRAPHICS
:Internet population rising in Canada

IT/COMPUTER INDUSTRY
:IT spending healthy in Middle East
:Personalization technology market booming

RECRUITMENT
:Traffic to job sites up in Singapore

SENIORS
:US seniors taking to the Web

USAGE PATTERNS
:Net traffic soars in wake of US tragedy
:Consumers indifferent to rich media


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EDITORIAL:
'There are no words'
by Kathy Foley

It has been a heartrending week. We have seen so many horrific images,
heard so many sad stories, and witnessed so many acts of stoical
bravery. We have watched hours of TV news, read countless newspapers,
and browsed through website after website, and still it is hard to
accept that those four airplanes crashed last Tuesday, and that
thousands of people are dead.

For the full story, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial.html

For archives of editorials, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/index.htm
l

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Reach the world's key Internet marketers and strategists.

Advertise on NUA.com

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NEWS STORIES START HERE
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ACCESS DEVICES
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=26
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eMarketer: Wireless Web growing around the world

eMarketer reports that 15 percent of wireless device owners around
the world go online using their wireless devices.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357175&rel=true
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Newsbytes: PC markets shrinking around the world

Both the business and consumer PC markets will continue to fall this
year, reports Newsbytes.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357180&rel=true

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ADVERTISING
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=2
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Competitive Media Reporting: Online ad spend down on last year

Online ad spending in the US totalled USD1.5 billion in the first
half of this year, down 10 percent on the first half of last
year.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357181&rel=true
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eMarketer: Modest growth for online ad spend

eMarketer predicted recently that online ad spending would hit USD7.6
billion by the end of this year, up 7 percent from last year's total
spend of USD7.1 billion.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357192&rel=true

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BUSINESS USE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=6
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ABC.com.au: Chinese websites mushrooming

Over 60 percent of the 240,000 websites in China were set up in the
past 18 months, reports the Australian Broadcasting Corporation.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357179&rel=true
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London Chamber of Commerce: Over 4 in 10 online firms flouting law

A new study from the London Chamber of Commerce indicates that 44
percent of UK companies that trade online are doing so illegally.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357187&rel=true
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Metrocomia: Only a third of Ugandan firms online

A new report from Metrocomia has found that only 32 percent of
companies in Uganda have a website.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357189&rel=true
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IDC Research:Business messaging market takes off

IDC has predicted that the global market for collaborative
applications will exceed USD4 billion this year.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357194&rel=true

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CUSTOMER SERVICE
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=47
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Gartner Group: Firms may underestimate CRM costs

Businesses are likely to underestimate the costs of CRM projects by
between 40 and 75 percent between now and 2006, says Gartner.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357184&rel=true

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ECOMMERCE
Archives:
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The Register: Ecommerce not dominating UK retail yet

Only 2 percent of retail sales in the UK are made online, reports The
Register.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357183&rel=true
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Forrester Research: UK Interactive TV retail in difficulty

Forrester Research says that interactive TV retail is struggling to
succeed in the UK.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357190&rel=true
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Newsbytes: German B2C enjoying healthy growth

Online retail sales in Germany were up 50 percent in the first half
of 2001, compared with the second half of 2000, reports
Newsbytes.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357193&rel=true

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EDUCATION
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=15
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Ovum: UK IT training moves online slowly

Elearning will account for 20 percent of the UK IT training market by
2004, according to research from Ovum.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357188&rel=true

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GENERAL DEMOGRAPHICS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=18
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Canada Computes: Internet population rising in Canada

Over half of all Canadian households have at least one occupant that
is a regular Internet user, up from 42 percent last year.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357182&rel=true

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IT/COMPUTER INDUSTRY
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=12
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Frost & Sullivan: IT spending healthy in Middle East

European software firms should target the Middle East, according to a
new report from Frost & Sullivan.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357177&rel=true
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Datamonitor: Personalization technology market booming

Global investment in personalization technologies will reach USD2.1
billion in 2006, up from USD500 million this year, says
Datamonitor.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357178&rel=true

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RECRUITMENT
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=8
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NetValue: Traffic to job sites up in Singapore

New research from NetValue has found that traffic to recruitment
sites in Singapore is increasing, presumably as a result of the
economic downturn in the region.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357191&rel=true

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SENIORS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=31
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Pew Internet & American Life: US seniors taking to the Web

Fifteen percent of US senior citizens have Internet access, and 69
percent of those go online every day, according to the Pew Internet &
American Life Project.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357176&rel=true

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USAGE PATTERNS
Archives: http://www.nua.com/surveys/index.cgi?f=FS&cat_id=34
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Reuters: Net traffic soars in wake of US tragedy

The number of visitors to Internet news sites soared tenfold
yesterday after the attacks on the World Trade Center and the
Pentagon, reports Reuters.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357185&rel=true
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Jupiter Media Metrix: Consumers indifferent to rich media

US consumers prefer websites that are customizable and load quickly,
according to new research from Jupiter Media Metrix.

http://www.nua.com/surveys/index.cgi?f=VS&art_id=905357186&rel=true

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