Driven by the need of the parent organisation to be better informed about
our activities in order to determine levels of service and allocation of
resource I have to contemplate a customer service agreement for the delivery
of the records management service and archive service.
I would very much appreciate seeing some examples of workable agreements.
But I am just as interested in learning about the negative and positive
aspects of such agreements and to hear from anyone who has moved from the
operation of a customer service level agreement to an alternative framework
for the delivery of services. Clearly I want to concentrate on the delivery
of professional services and to keep any additional administrative burden to
a minimum.
Any information will be most welcome.
Many thanks
Stephen Ellison
House of Lords Record Office
(The Parliamentary Archives)
London SW1A OPW
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