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ADMIN-STUDENT  2001

ADMIN-STUDENT 2001

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Subject:

Re: Student debtors

From:

Peter Glazier <[log in to unmask]>

Reply-To:

Admin-student <[log in to unmask]>

Date:

Mon, 18 Jun 2001 10:33:47 +0100

Content-Type:

TEXT/PLAIN

Parts/Attachments:

Parts/Attachments

TEXT/PLAIN (111 lines)

Brian and colleagues

Here at Exeter we have been revising our procedures ready for the 
next session for the very same reasons you, Brian, outline. We have 
been operating new sanctions against non-paying and slow-paying 
students since October 2000. We shall be developing these 
processes during next year, but here is what we expect to do. (Our 
Regulations give more details on some of this at
http://www.ex.ac.uk/calendar/fee.htm ).


1	All tuition and accommodation fees can be paid in 3 equal 
	termly instalments. (An administrative charge applies in some 
	cases for this facility).

2	The due payment date is the 1st day of each term.

3	For the 1st term, payment is considered late if not made by 
	the 10th working day. For terms 2 and 3 it is the 3rd day. 
	Late fees of 2.5% of the overdue amount are charged. (If the 
	debt remains unpaid by the last day of term, a second charge 
	of 5% is added).

4	1 week after late fee date (in each term), overdue account 
	letters are sent out warning students that they have 10 days 
	to pay, or IT and Library services will be withdrawn (stage I 
	sanctions). (Two senior officers of the University approve 
	the implementation of all sanctions).

5	If the debt remains unpaid at this date, another letter is 
	sent to the student. This advises that these services have 
	been withdrawn and warns that a further 10 days are allowed 
	after which the student will be de-registered (stage II 
	sanctions). 

6	Again if unpaid, a final letter is sent advising that the 
	student has been de-registered. At this point, one final 
	opportunity is given to pay (within 5 days):
		- if payment is made, the student's record is amended 
		back to 'registered', but
		- if payment is not made by this date, Registry 
		completes all de-registration formalities (eg advises 
		the LEA, etc) and formally advises the University 
		school / academic department.

7	If the student subsequently pays and wishes to be reinstated, 
	we already have a reinstatement procedure. The student is 
	charged £100 for this.

8	No student in debt for £10 or more receives a degree or award.


As I have mentioned, we have been using these sanctions since October 
2000. Of some 7000 students who personally pay an element of fees:

- 261 have suffered stage I sanctions
- 14 have been de-registered


Our experience over this first year has been that even just the 
threat of applying stage I sanctions is highly effective. 
Withdrawing library and IT facilities would have a serious effect on 
the ability of most students to study, which compels them either to 
pay up, or to contact us. Actioning stage I and threatening stage II
(de-registration) produces further response, leaving only a handful 
of non-payers for us to chase up.

However, each term something like 500 students become due to receive 
the first warning letter. Dealing with this volume, and the 
follow-up, has been quite an administrative problem. 


We are making extra effort now to notify students that payment is due 
at the start of each term, and that the University cannot afford to 
allow them to end up persistently in debt. The policy has been fully
supported by the Guild of Students.

Peter Glazier
Finance Manager
Exeter University


====================================
On Wed, 13 Jun 2001 15:07:21 +0100 Houlgrave B 
<[log in to unmask]> wrote:

# We are trying to tighten up our procedures regarding student 
debtors # and in particular those who (apparently) deliberately 
withhold # payment right until the last minute. We currently revoke 
their # registrations if after a series of letters we get no 
response. The # question is how to treat these (ex)students if / when 
they eventually # pay up. Some believe that such a revocation of 
registration is only a # suspension to be reinstated the moment fees 
are paid. Others believe # that this does not help the income 
collection as students know they # can hold out until the last minute 
and then pay - this means an # elaborate system has to be put in 
place to force such students to go # through many hoops before their 
registration is reinstated. Obviously # we don't want to lose 
students! I would be grateful to know how other # colleagues deal 
with the question of such deliberate long standing debtors. # 
# Thanks # 
# Brian Houlgrave # Senior Assistant Registrar
# Undergraduate Student Administration # University of Salford
# Salford M5 4WT # Tel: 0161 295 5787
# Fax: 0161 295 5258

------------------------------
Peter Glazier
[log in to unmask]
------------------------------

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