Thanks for this Liz.
Yours,
Karin
=======================
Karin Alderson
Assistant Registrar (Welfare)
Student Progress Office
Registrar's Office
University of Newcastle
6 Kensington Terrace
Newcastle upon Tyne NE1 7RU
Tel: 0191 222 8668
Fax: 0191 222 8484
Email: [log in to unmask]
----- Original Message -----
From: "Liz Jenkinson" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Friday, April 06, 2001 4:07 PM
Subject: Re: QAA Complaints COP
> At DMU we have a fairly open policy to student files anyway. If the
student
> wants to see their file we let them. This goes with the caveat that
nobody
> should write anything for the file which they would not want the student
to
> see.
>
> On the rare occasion a complaint reaches our Complaints Committee, the
last
> internal stage in our procedure, both sides and the Committee get the same
> set of relevant papers. We see no reason to hide anything unless of
course
> it contravenes legislation eg DP Act by disclosing info about someone else
> not involved.
>
> Liz Jenkinson
> Student Relations Manager
> De Montfort University
>
> -----Original Message-----
> From: Karin Alderson [mailto:[log in to unmask]]
> Sent: Friday, April 06, 2001 3:52 PM
> To: [log in to unmask]
> Subject: QAA Complaints COP
>
>
> Dear Colleagues,
>
> In the QAA Code of Practice for Student complaints and appeals it is
stated
> that procedures should 'set out the entitlements and responsibilities of
the
> parties'.
>
> We are in the process of updating our Complaints Procedure and I would be
> grateful if colleagues could advise me of their institution's position
> vis-a-vis the entitlement of various parties to see documentation etc
> relating to a complaint.
>
> With many thanks.
>
> Karin Alderson
> Assistant Registrar (Welfare)
>
> Student Progress Office
> Registrar's Office
> University of Newcastle
> 6 Kensington Terrace
> Newcastle upon Tyne NE1 7RU
>
> Tel: 0191 222 8668
> Fax: 0191 222 8484
> Email: [log in to unmask]
>
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