I suggested having an additional phone line for HEI staff to make
enquiries on behalf of the student. I spoke to Shona on the phone
and also made the suggestion at a conference in Hull where a SLC
representative was present. Neither would accept the idea as
being feasible.
I have been told that "I am being too nice" (trying to sort out
problems on behalf of students).
Madge Walsh
Student Loans Secretary
Taught Courses Office
University of Leeds
Leeds
LS2 9JT
Tel. 0113 2334124
Fax 0113 2334108
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