We have an EAP in place which we are generally very pleased with. It was in
place before I started but I have since retendered and we continued with the
same provider. It primarily provides face to face counselling. The main
competitor in the tender process provided telephone counselling but our
research found that although telephone counselling has a higher response it
is less successful. I can dig out the info on this if you wish. I am happy
to discuss our service and tender process further if you would like to give
me a ring. 01454 624013, but not happy to share too much commercial info in
this forum which is why the next part of my reply is as much to the list as
yourself.
Considering earlier requests to share replies, I would be interested if
Bashyr and others have any ethical concerns about what commercial information
- and more importantly opinion - is shared.
For instance,a fuller reply to the above would include my opinion on various
companies we asked to tender, the range of costs (our tender process elicited
quotes ranging from £90k to £240k for a very straight forward three year
contract), the likely quality of service from others and the current very
good level of service from our current provider.
Am I advertising by mentioning our current provider?
Is this ok in this forum?
Am I denigrating others by giving out reasons why we did not use them?
(though we provided feedback at the time)
Would I incur any liability by doing this. A number of OH service providers
from all corners of the profession subscribe to this list and may not like
what is said about them. I know of two subscribers, as on two occasions I
have been canvassed following an email to the mailbase. What are the ethics
of that?
I look forward to some interesting replies.
Lindsey Hall
National OH Manager
Environment Agency
Wk email: [log in to unmask]
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