Addenbrooke's hospital in Cambridge used a service provided by partnerships
in care, I left there last year so can't give you up to date info on it but
I'm sure someone in the human resources department could help you with their
opinion ( David Werrett was the assistant director of HR responsible for the
EAP if I reember correctly, although I'm not sure if he is still there).
They did undertake a limited evaluation of the service, and when i was there
found it was thought to be quite expensive per contact, but it was a 24/7
service. From anecdotal eveidence received in the OH dept, some individuals
found it a little offputting that it was predominately a telephone based
service, and preferred face to face contact although of course we probably
only saw the iindividuals who were not satisfied with the outcome obtained.
In OH we had no direct contact with the service it was very much HR's baby.
As we provided a seperate limited counselling service through OH at the time
there was a choice for users which we thought beneficial.
Although I have received e-mails from the list for some time I've been to
much of a coward to give any background of myself as requested but since
I've plucked up the sourage to do this here goes:
I am currently completing my degree in Oh at the SBU (formerly RCN
Institute) and work for a number of different companies currently. I am
hopefully soon to start work for a utility company full time and therefor
would love to hear about any info on HAVs as I have been led to believe this
has been quite a problem in the past.
I hope that I can continue to feel able to add to the discussions in future
if the oportunity presents itself
----- Original Message -----
From: Swann, A <[log in to unmask]>
To: <[log in to unmask]>
Sent: Wednesday, March 21, 2001 8:24 AM
Subject: Telephone-based EAPs
> Dear Colleagues,
> We're considering buying into a telephone EAP. Has anyone got experience
on
> how well they work?
>
> --Do employees make use of them?
> --How helpful are they?
> --Are they there when needed, or are callers forever held in one of those
> irritating 'your-call-is-important-to-us'queues
> --How do you promote effective use?
> --What are the pitfalls, if any?
>
> I'm especially interested hearing about experiences with Burke-Ford/ ICAS
> They claim to be 'one of the leading EAP providers for the higher
education
> sector looking after 27 Institutes & Universities'. Good to hear about
other
> providers too.
>
> --Are you one of the 27?
> --Do they give good service?
> --Do clients like the service?
>
> --Are there other providers that anyone would recommend?
>
> I'll be pleased to receive replies to the list(s) or directly if you need
to
> respond confidentialy.
> Apologis to those receiving two copies of this through cross-posting
>
> Regards
>
> Alan Swann
> Director of Occupatonal Health
> Imperial College
> London
>
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