Dear Colleagues,
We're considering buying into a telephone EAP. Has anyone got experience on
how well they work?
--Do employees make use of them?
--How helpful are they?
--Are they there when needed, or are callers forever held in one of those
irritating 'your-call-is-important-to-us'queues
--How do you promote effective use?
--What are the pitfalls, if any?
I'm especially interested hearing about experiences with Burke-Ford/ ICAS
They claim to be 'one of the leading EAP providers for the higher education
sector looking after 27 Institutes & Universities'. Good to hear about other
providers too.
--Are you one of the 27?
--Do they give good service?
--Do clients like the service?
--Are there other providers that anyone would recommend?
I'll be pleased to receive replies to the list(s) or directly if you need to
respond confidentialy.
Apologis to those receiving two copies of this through cross-posting
Regards
Alan Swann
Director of Occupatonal Health
Imperial College
London
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