Dear all,
I have recently started in a new "operations group" with my current
employer and have begun raising my profile by organising a series of
presentations to management. One of the main complaints of the service in
the past has been lack of accountability.
In an attempt to address this, I would be most interested to hear from
anyone who has tackled this issue in the past. I am also particularly
interested to hear from anyone who has used performance indicators as a
method of demonstrating a successful service.
Regards,
Andy Heslop
OHN Waitrose
|