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There are a few places left on this workshop.
Title: aiming for peak performance:
a one day workshop on performance measurement
Date: 26th April 2001
Venue: TFPL, 17-18 Britton Street, London EC1M 5TL (near Farringdon
underground station)
Price: GBP275 + VAT (£323.13)
introduction to the workshop:
Performance measurement of both people and services is a key element in
today's management skills portfolio. It supports the identification of
strengths and weaknesses and, by delivering agreed criteria for discussion,
supports communication between levels of management within a department or
across an organisation. This one day intensive course considers the wider
aspects of performance measurement including its role in planning and
developing both services and staff. It enables participants to develop
specific measures to suit their own service, their own situation, and to
share with others the ideas that work and that contribute to the success of
the wider organisation.
workshop outcomes:
* understand different approaches to measuring performance including
the use of performance indicators, servqual, benchmarking, etc.
* identify the role of performance measurement in planning and
management of library and information services
* develop performance measures for a specific service
* exchange ideas and approaches
course leaders: Keith Bonson or Beryl Morris
programme:
09.15 registration and coffee
09.30 welcome and introduction
09.45 performance measurement: its crucial role in service development and
strategic planning
practical exercise in small groups
10.45 coffee
11.00 what every manager needs to know
developing performance indicators for your own library or information
service
12.45 lunch
13.45 benchmarking library and information services
what it means and how it can help
15.00 tea
15.15 translating promises into performance
managing and motivating staff to deliver what we promise
16.15 action planning session
16.30 close
For further information:
Website: http://www.tfpl.com/
Contact: Karen O'Brien 020 7251 5522
Email: [log in to unmask]
Naresh Perring
Training Executive
email: [log in to unmask] web: http://www.tfpl.com
TFPL Ltd 17-18 Britton Street, LONDON, EC1M 5TL
Tel: 0207 251 5522 or + 44 (0)020 7 251 5522
Fax: 0207 251 8318 or + 44 (0)20 7 251 8318
USA: TFPL Inc, 55 Broad Street, #20c, New York NY 10004
Tel: +1 212 269 4666 Fax: +1 212 269 2777
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