Hi,
At Bristol we are just trialing the use of BB (L2) to a selected number
of departments/users. Before we get too far with this project we wanted
to get an idea of human support commitments that might be
required. Perhaps people could help out with answering the following
questions:
Over a 3 month period...
1. What is the approximate staff effort of machine/server admin support
that is required for the server running BB?
2. What is the amount of staff effort required to support the BB
software (patching, problem solving, etc.)?
3. What is amount of staff efforted need to support BB course
administrators and end users of BB?
I appreciate that the last one of these will be closely linked to the
level of usage of the BB system, but a rough idea of the ratio
of support effort to number of users (admin users and end
users/learners) would be very useful.
Additionally, any guidance that people could provide as to the skill
sets required by the staff in each of the roles outlined above would
also be very useful.
If you mail me direct then I'll summarise to the list.
Thanks,
Martin.
--
[log in to unmask]
Institute for Learning and Research Technology, University of Bristol
8-10 Berkeley Square, Bristol BS8 1HH, UK
Tel: +44 (0)117 928 7192, Fax: +44 (0)117 928 7112
http://www.ilrt.bris.ac.uk/ and http://www.ilrt.bris.ac.uk/id/
|