Hello all,
I am a student from Imperial College Management School (London) doing an MBA
and my project is on Knowledge Loss in IT. For this purpose, I have prepared
a questionnaire for data collection and analysis and would very grateful if
you could kindly help by filling it out. I am willing to provide a summary
sheet of my findings to those interested. This is the link to the online
questionnaire :
http://www.doc.ic.ac.uk/~pjw4/questionnaire/questionnaire.htm
In case you have problems with the above link, you could use the following
link instead:
http://www.geocities.com/patrickwendel/questionnaire.htm
An introduction to the theme of my project is given below.
Thanking you and hoping very much for your help,
Regards,
Shalini Sewraz
---------------Project on Knowledge Loss in IT ------------------------
Project on Knowledge Loss in IT
The reason for this project is that often, due to changing technologies and
environments, useful knowledge (skills, competencies, documentation) can get
lost or become less easily accessible. To overcome this problem, companies
need to identify and retain the crucial knowledge and competencies that will
enable them to remain competitive, especially when they redesign their
Information System.
A glaring example of failures arising from knowledge loss is the case of the
London Ambulance System failure. Here, due to an upgrade in technology,
certain aspects relating to the fact that it was a safety-critical system
were 'forgotten' or ignored, and some information relating to previous
design considerations were 'lost', cummulating in a failure. A simpler
example would be when poor programming practices result in incomprehensible
code, with little documentation and so if the system has to be upgraded or
redesigned, the rationale and understanding behind the previous design is
'lost' resulting in a considerable waste of resources in terms of time and
cost in re-analysis. Another example would be when using a different
technology, useful competencies in using the previous technology are simply
'lost', over time - and this may only be recognised when the need to use
that previous technology arises again. These are only some examples, and
there exist other sources of knowledge loss.
As mentioned earlier, I would be willing to send a summary sheet of my
findings to those interested and would be very grateful for your time in
filling the questionnaire.
Thanking you,
Shalini Sewraz
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