> There is a small problem... Not all untrained persons can decide correctly
> whether they have a "minor illness". Note that, in your department for
> example, it took 1-2 doctors to decide that they had minor illness and
could
> be re-directed, while your nursing triage system was unable to do so. And
if
> professional nurses could not decide, how could the patients?
Hmmmm, sounds like you need some effective triage, available 24 hours a
day...perhaps available from a patients home...to help them make the
decision about where best to get help before they leave home.
Maybe a telephone service....bloody good idea Doc, I wonder if anyones
thought of it. We could call it NHS Direct or something....:)
jeremy
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