Victoria
Attached is a questionnaire produced by the SMR for Best Value. This was
produced with advice from our Best Value team. We have only used the
questionnaire for a few weeks, but the results from any completed
questionnaires have been inputted into a specifically designed databes. At
present we have about 20 records! The attached questionnaire is one of a
series. This one is for users of the SMR, but we also have to produce
seperate questionnaires for Contractors, planning departments, councillors
etc.
I hope this copy of the questionnaire is of use. If you require any more
information please feel free to contact me.
Ruth
Humber Archaeology Partnership
-----Original Message-----
From: Victoria Buteux [mailto:[log in to unmask]]
Sent: 09 March 2000 09:47
To: [log in to unmask]
Subject: Re:satisfied customers
Does anyone routinely check customer satisfaction by the use of
questionaires? If so what kind of questions do you ask? How
successful is this approach and have the results affected
procedures?
Victoria Buteux
Information and Records Officer
Worcestershire Archaeological Service
Woodbury Hall
University College Worcester, WR2 6AJ
Tel: 01905 855494
Fax 01905 855035
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