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CALL FOR CONTRIBUTIONS TO THE WORKSHOP ON
Distributed Cognition and Distributed Knowledge:
Key issues in design for e-Commerce and e-Government
14 - 16 June 2000 in Schärding, Austria
Within the HCI and CSCW communities there is one promising theoretical
approach that could enable the potentiality of IT for e-Commerce and
e-Government: that is Distributed Cognition (DC). Under this name there
is a pool of approaches that share many assumptions and methods:
Activity theory, Distributed knowledge, Situated cognition, External
representation etc. DC and related approaches can play a leading role in
designing complex social processes, since their unit of analysis
includes social and cultural aspects, and they strive to design for the
human activity as a whole instead of focusing on the singular artefact.
These features make DC especially tailored to face the problems and
issues of e-commerce and e-government.
e-Commerce combines any form of business transaction or information
exchange through information communication technology enabling
electronic trading of goods, services and electronic material between
companies and their customers (private customers, companies, public
administrations). In addition to the well known problems of commercial
systems design e-Commerce designers have to face issues such as dynamic
and quickly changing requirements, building the prime Customer
Relationship (marketing, customer service, credibility, confidence,
trust and so on) over the net, users from different cultures and with
distinct interests, and changing business models.
e-Government systems design has to pay careful attention to specific
aspects of governance as well as to comply with the distinct features of
administrative work. Examples are the communication with the citizens,
higher order decision-making in negotiations and policy making, or
citizen participation and electronic democracy.
In the workshop we will argue and discuss the potential leading role DC
can play in the design of processes for e-Commerce and e-Government. For
this we call for contributions addressing the issues listed above
putting particular focus on:
a) The state-of-the-art and fundamental issues of DC and related
approaches
b) Reports on problems and opportunities people experience in
e-Commerce/e-Government processes
c) Experiences from, and application of DC in designing
e-Commerce/e-Government systems.
Participants should submit a short paper (three to five pages) that can
face practical or theoretical aspects, case studies or projects in
progress with the aim to highlight the issues that have to be addressed
and resolved to allow distributed cognition to guide the design of
e-Commerce/e-Government.
Your contribution should be sent to Maria Wimmer by email:
[log in to unmask]
Deadline for submission is the 31st March 2000.
Further information can be found at
http://falcon.ifs.uni-linz.ac.at/workshop/
The workshop coordinators are Roland Traunmüller (University of Linz,
Austria) and Antonio Rizzo (University of Siena, Rome);
Organisation: Maria Wimmer (University of Linz, Austria).
For further information please contact:
Maria A. Wimmer
Institute for Applied Computer Sciences, Division Business,
Administration and Society
Altenbergerstr. 69, 4040 Linz, Austria
Tel. +43 732 2468 9586
Fax +43 732 2468 9308
Email: [log in to unmask]
URL: http://falcon.ifs.uni-linz.ac.at/
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