Wendy,

BT's pricing plans are so complex that, unless you have a very simple 
calling pattern, no-one but you can really tell which tariff is going 
to be better for you. I *never* buy services from a BT sales droid 
until I have worked it all out myself - not an easy task I admit. 

The full details of all of BTs tariffs are on their web site at 
http://www.bt.com/ but you have to really hunt for them! I then use 
Magenta systems tariff comparisons charts (http://www.magsys.co.uk/) 
together with their DUN Manager software (for calculating and 
recalculating the costs of my Internet calls). 

I found that I was better off staying with Premier Line, F&F and Best 
Friends rather than switch to BT Together, which annoyed the BT sales 
bod who contacted me the other night. 

> Can anyone tell me if there are circumstances when BT Premier Line 
> might be beneficial compared with BT Together? The lady on the BT 
> Sales  Desk  was totally thrown by this question. So I then asked 
> her why they  did  not abolish Premier Line altogether if it had no 
> advantage over Together. She seemed even more confused by that 
> question then wondered if the service would be withdrawn.

Premier Line has not been withdrawn from existing customers but is no 
longer available to new customers. So if you have ditched PL but now 
find that you are worse off, you cannot go back to PL :-(( 

> When BT sold me Together instead of Premier Line last week, they 
> didn't tell me that Country Plans are not allowed in Together. 

If one was being totally cynical about this, one would say that of 
course they didn't tell you. They are on commission so are desperate 
to sell you a new service - *any* new service. 

On the other hand the detail of these tariffs is so complex that the 
sales people would have to undergo at least a weeks intensive 
training in order to know the tariffs inside out.  

> I assume that my 132/Cable and Wireless facility will still work?

Yes, it will.


-------------------------
Karen Blakeman, RBA Information Services
88 Star Road, Caversham, Berks RG4 5BE, UK
Tel:0118 947 2256, Fax:0870 056 8547
E-Mail:[log in to unmask]
Tales from the Terminal Room http://www.rba.co.uk/tfttr/



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