Discover how to deal effectively with the poor performer in:

Positive approaches to negative performance
A one day Library Association workshop on 14 November, London



Dealing with negative performance presents a challenge to any manager. There
are a wide range of situations you may have to deal with - from spending
time coaching an individual who is under achieving through to dealing with
challenging or subversive behaviour and possibly dismissal.

Poor performance can have a detrimental affect on the morale and motivation
of other staff and can, if not checked, damage relationships with customers.
It costs money and creates anguish for everyone.

How will this event help you?

It will help you deal with the 'poor performer' and develop your
understanding of how to turn poor performance around, create a more
acceptable situation and will help you deal with more extreme cases. You
will also develop an individual action plan to take back to your
organisation. 

This practical and supportive day will focus on:

*	setting and implementing clear standards of performance

*	strategies and sanctions for improvement

*	acting effectively - different techniques to deal with difficult
behaviour

*	managing disciplinary action and the Law

Who will benefit from attending?

Senior library and information staff who are responsible for the work of
others. 

Programme

9.00	Registration and coffee

9.30	Welcome and introductions
		What would make today useful for us?

10.00	What is expected of me?
		1: The employee
		How the employee knows what is expected of them

10.45	Coffee

11.00	What's expected of me? 
              2: The manager
		Establishing a climate of improvement, setting and managing
standards of
		performance and anticipating and avoiding problems

12.00	Management action and the law

12.45	Lunch

1.45	Strategies and sanctions for correcting and improving individual
performance
		Practical exercises and feedback including how to carry out
the disciplinary interview, together with techniques to deal with difficult
behaviour

3.00	Tea

3.15	Putting it into practice
		Case studies and practical work in small groups

4.15	Action planning session
		What do you need to do to build on today?

5.00	Close.

Workshop leader

John Hudson, Consultant, Hudson Rivers.
John is experienced in the development and delivery of management and
commercial training and in a wide range of personnel practices and leads
Hudson Rivers' work in communication and interpersonal skills.
  
Places are limited to: 20

Fees

LA Personal members £125 plus VAT (£21.87) £146.87 
LA Institutional members £151 plus VAT (£26.42) £177.42
Non members £175 plus VAT (£30.62) £205.62 
LA Student/uwaged members £25 plus VAT (£4.37) £29.37

How to book
To make a confirmed booking simply complete the booking form below and
return it by fax to Professional Development on 020 7255 0561.
Alternatively, to provisionally book a place please call us on 020 7255
0560, textphone 020 7255 0505, or email [log in to unmask]

bookingform

I would like to confirm a place on the following 
Workshop: (this constitutes a confirmed booking) 		  

Title of event: 
___________________________	Date: ___/___/___

Surname: ____________________________________

First name: __________________________________	

Job title: ____________________________________

Organisation: ________________________________

Address: ____________________________________

Town:________________  Postcode:______________

Tel___________________ Email: _______________

Are you a LA Member? 	YES __	  NO __             
Personal __ Institutional __ Student __ Unwaged __

N.B. If you are a Personal Member, but your employer is 
paying, they will still be charged at Personal Member rate.

LA membership no:  __________________________	
			
Dietary/special requirements (sensory or physical)

___________________________________________

Payment of fee

EITHER:
__	Please invoice. Please give name and address 
if different from above:
			
____________________________________________________	

____________________________________________________
(Payment is required within 30 days of invoice)

__	I enclose a cheque for:  £_______________
(payable to The Library Association)

__	Please tick if a receipt is required

OR
__	Please debit by credit card for: £_________   


Card no: __________________________________

Expiry date: _________________________________

Signature: ___________________________________

Name of cardholder:_______________________

Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.

Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7255 0561.





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