Discover how to deal effectively with the poor performer in:
Positive approaches to negative performance
A one day Library Association workshop on 14 November, London
Dealing with negative performance presents a challenge to any manager. There
are a wide range of situations you may have to deal with - from spending
time coaching an individual who is under achieving through to dealing with
challenging or subversive behaviour and possibly dismissal.
Poor performance can have a detrimental affect on the morale and motivation
of other staff and can, if not checked, damage relationships with customers.
It costs money and creates anguish for everyone.
How will this event help you?
It will help you deal with the 'poor performer' and develop your
understanding of how to turn poor performance around, create a more
acceptable situation and will help you deal with more extreme cases. You
will also develop an individual action plan to take back to your
organisation.
This practical and supportive day will focus on:
* setting and implementing clear standards of performance
* strategies and sanctions for improvement
* acting effectively - different techniques to deal with difficult
behaviour
* managing disciplinary action and the Law
Who will benefit from attending?
Senior library and information staff who are responsible for the work of
others.
Programme
9.00 Registration and coffee
9.30 Welcome and introductions
What would make today useful for us?
10.00 What is expected of me?
1: The employee
How the employee knows what is expected of them
10.45 Coffee
11.00 What's expected of me?
2: The manager
Establishing a climate of improvement, setting and managing
standards of
performance and anticipating and avoiding problems
12.00 Management action and the law
12.45 Lunch
1.45 Strategies and sanctions for correcting and improving individual
performance
Practical exercises and feedback including how to carry out
the disciplinary interview, together with techniques to deal with difficult
behaviour
3.00 Tea
3.15 Putting it into practice
Case studies and practical work in small groups
4.15 Action planning session
What do you need to do to build on today?
5.00 Close.
Workshop leader
John Hudson, Consultant, Hudson Rivers.
John is experienced in the development and delivery of management and
commercial training and in a wide range of personnel practices and leads
Hudson Rivers' work in communication and interpersonal skills.
Places are limited to: 20
Fees
LA Personal members £125 plus VAT (£21.87) £146.87
LA Institutional members £151 plus VAT (£26.42) £177.42
Non members £175 plus VAT (£30.62) £205.62
LA Student/uwaged members £25 plus VAT (£4.37) £29.37
How to book
To make a confirmed booking simply complete the booking form below and
return it by fax to Professional Development on 020 7255 0561.
Alternatively, to provisionally book a place please call us on 020 7255
0560, textphone 020 7255 0505, or email [log in to unmask]
bookingform
I would like to confirm a place on the following
Workshop: (this constitutes a confirmed booking)
Title of event:
___________________________ Date: ___/___/___
Surname: ____________________________________
First name: __________________________________
Job title: ____________________________________
Organisation: ________________________________
Address: ____________________________________
Town:________________ Postcode:______________
Tel___________________ Email: _______________
Are you a LA Member? YES __ NO __
Personal __ Institutional __ Student __ Unwaged __
N.B. If you are a Personal Member, but your employer is
paying, they will still be charged at Personal Member rate.
LA membership no: __________________________
Dietary/special requirements (sensory or physical)
___________________________________________
Payment of fee
EITHER:
__ Please invoice. Please give name and address
if different from above:
____________________________________________________
____________________________________________________
(Payment is required within 30 days of invoice)
__ I enclose a cheque for: £_______________
(payable to The Library Association)
__ Please tick if a receipt is required
OR
__ Please debit by credit card for: £_________
Card no: __________________________________
Expiry date: _________________________________
Signature: ___________________________________
Name of cardholder:_______________________
Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.
Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE
or fax us on 020 7255 0561.
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