At present we are reviewing are procedures for charging our students for
lost or damaged items.
At the moment we have set charges for books, CD's and videos which
incorporates a handling charge. Some of our students have been asking if
they can replace the item themselves (possibly because they can obtain them
cheaply via the Internet), and pay a seperate handling charge. Is this in
some institutions a standard practice?
We would be grateful if some of you could find the time to let us know how
you tackle this problem.
Please reply to Carol Turner
E-mail address: [log in to unmask]
Tele no. 0151 330 3111
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