Jean, Here at Chelt & Glos CHE we agree that the non-return of the CRF form
is a sad loss. Although we were not supposed to read the hieroglyphics on
the B copy they indeed often provided a vital clue as to the direction of
further searching, & could be waved at the reader to prove that some action
had been taken. Times are getting harder at the front line in ILL, we need
all the ammo we can get. Maggie & Sue
ILL, Learning Centre
Chelt & Glos. Coll. of H.E.
Park Campus
Cheltenham GL50 2QF
Tel. 01242 532843
e-mail= [log in to unmask]
BL Billing account customer code 87-0159
> ----------
> From: JI Bradford, University Library
> Service[SMTP:[log in to unmask]]
> Sent: 17 October 2000 09:59
> To: [log in to unmask]
> Subject: Replies from BLDSC
>
> Dear ILL folk
>
> We have only just begun using our Billing Account (for reasons I won't
> bore you with!) so we are only now aware of a problem with the way that
> BLDSC reply to requests.
>
> They now only send something back if they reply "Mail" or "Direct". I
> am particularly concerned that we don't get soemthing back when they
> are reporting CRF. The form they used to send contained useful
> information about the amount of checking done which often explained why
> BLDSC couldn't find the item. We always ask our readers to provide a
> copy of their source of ref when we get a CRF response. When they
> brought it in, we then sent the form back with the ref and it was
> obvious to BLDSC what they had already done too. All this is now lost.
>
> We had two requests for serial issues returned to us as CRF, full title
> required. The full title was on the requests and the serial was listed
> on COPAC and The London Union List of Serials, but because the title
> wasn't on whatever database the BLDSC use, these requests were queried.
> This makes me wonder about the quality of the database which BLDSC are
> using.
>
> I expect BLDSC will say that CRF requests are only a small part of the
> requests they handle and that it would cost them a lot to process them
> to send back forms etc. However, for us, sorting out the difficult
> requests like the CRFs takes a lot of our time and handling them well
> makes a lot of difference.
>
> What do othe people think?
>
> Jean
> ----------------------
> Jean I Bradford, University of Bristol Library
> Serials and Inter Library Document Supply
> University Library,
> Tyndall Avenue,
> Bristol BS8 1TJ
> Tel: 0117 928 8008 (int. 8008); Fax:0117 925 5334
> [log in to unmask]
>
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