Dear Sheila (and all)
We recently started using EBSCO as our agent and now
do all the Trust subscriptions through them. There
has been teething problems - as I expect there would
be with any, however they have on the whole provided
an efficent service - have credited us promptly for
mistakes and have sent replacement copies etc.
I have had no major problems and would be quite happy
to recommend them.
Then again perhaps it's pot luck!
Justine Karpusheff
--- sheila rudd <[log in to unmask]> wrote: >
> Is anyone using an agent who is providing a good (or
> average even!) service?
>
> We have had horrendous problems with Rowecomm
> (formerly Dawsons) and I was
> going to change to Swets/Blackwells, but after Ros's
> comments, I'm not sure
> this would be an improvement.
>
> Any feedback would be helpful - thank you very much.
>
> Sheila
> Ormskirk
>
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=====
Justine Karpusheff
Knowledge and Information Facilitator
Radical
North Mersey Community NHS Trust
Park Avenue
L18 8BU
Tel. 0151 250 6171
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