There is an obligation on companies where calls are routinely recorded
(a) to make sure everyone knows (caller and called);
(b) to provide a relatively private unrecorded call facility for
personal calls.
Tim
--
Tim Wright
Director - Technology Audit
Charles Schwab Europe
Tel: +44 190 852 7793
Mobile: +44 7932 669 074
Fax: +44 190 852 7593
-----Original Message-----
From: GOULDING, Susan - NC [mailto:[log in to unmask]]
<mailto:[mailto:[log in to unmask]]>
Sent: 25 October 2000 17:24
To: [log in to unmask]
Subject: Email monitoring
I've been wondering how email monitoring compares with areas
such as the
financial sector where telephone calls are recorded as a
matter of course
for compliance purposes. In practice, the tapes can catch
personal as well
as business calls. Staff, being aware of this, might be
expected to be more
cautious with personal calls. However, in experience from
my dim & distant
past, this is not necessarily the case. In fact, perhaps
because it's
routine, people appear to forget about it altogether & have
been known to
carry on the most intimate conversations (fact! you'll just
have to take my
word for it) despite the fact that they might a) be
overheard by their
colleagues or b) committed to tape. All of which proves my
grandmother's
adage that "there's nowt so queer as folk" and ensures that
reminders to
staff about email use will need to be repeated at frequent
intervals..
%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%
|