From: Nua Internet Surveys [mailto:[log in to unmask]]
Sent: Monday, May 29, 2000 8:32 PM
To: Recipients of surveys mailing list
Subject: Nua Internet Surveys: May 29th, 2000
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NUA INTERNET SURVEYS - The Number One Resource for Statistics
Free Weekly Email For Latest Information & Trends on the Internet.
Email: [log in to unmask] Web: http://www.nua.ie/surveys/
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May 29th 2000 Published By: Nua Limited Volume 5 No. 21
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CONTENTS
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EDITORIAL
"From Bratislava to Buenos Aires, from
Kansas City to Kuala Lumpur, the First
Tuesday club hosts networking meetings
where "entreprenerds" can pitch to venture
capitalists and business angels on the
first Tuesday of every month."
"Tuesday Schmooze" by Kathy Foley
ACCESS DEVICES
:Consumer Interest in Alternative Devices Grows
ADVERTISING
:Portals Overspend on Advertising
BUSINESS USE
:Email Boosts Employee Productivity
DEMOGRAPHICS
:High Costs Deter Belgian Users
:Internet Growth Slowing in South Africa
:Most Canadian Users Go Online at Home
:Internet in Malta Confounds Expectations
E-COMMERCE
:Online Travel Sector Continues to Boom
:Japan Embraces Ecommerce and Wireless Web
:Europe Leading Corporate Ecommerce
GOV/LEG
:Commission Working Towards "eEurope"
INFRASTRUCTURES
:Enhanced Services to Drive Broadband Profits
RETAIL/APPAREL
:Retail Sites Heavily Influence Offline Spend
:Napster Downloads Affect Music Sales
USAGE PATTERNS
:Internet Engenders Fear, Mistrust, Cynicism
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EDITORIAL: "Tuesday Schmooze" by Kathy Foley
<http://www.nua.ie/surveys/analysis/weekly_editorial.html>
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So, what are you doing next Tuesday evening? Chances are, if you're
trying to get an Internet start-up off the ground or if you have a
few million dollars burning a hole in your pocket, you'll be at a
First Tuesday meeting. From Bratislava to Buenos Aires, from Kansas
City to Kuala Lumpur, the First Tuesday club hosts networking
meetings where "entreprenerds" can pitch to venture capitalists and
business angels on the first Tuesday of every month.
The club got its name from its first gathering, when a few
journalists and financial whizkids who had worked in San Francisco
decided to replicate a Silicon Valley-style networking event in the
UK. They invited friends and acquaintances to an informal gathering
in the basement of the Alphabet Bar in London's trendy Soho area,
on the first Tuesday of October in 1998.
The First Tuesday club now has over 20,000 members in London alone
and a further 50,000 scattered in more than 60 countries around the
world. The club aims to help high tech entrepreneurs to gain access
to capital, senior management and other staff, potential alliance
partners and other resources.
At First Tuesday meetings, investors wear red dots, entrepreneurs
wear green dots, and journalists and the press and those offering
professional services wear yellow dots. After a keynote speech by
a successful entrepreneur or a venture capitalist, a number of
startup founders give elevator pitches and then the fun begins, as
the green dotters swarm around the red dotters and the yellow
dotters take copious notes.
Although the idea was copied from Silicon Valley, the First Tuesday
club was very much a European phenomenon until recently. The
Guardian newspaper of the UK described First Tuesday meetings as
the new "salons" of Europe. A hundred years ago, the fashionable
and intellectual elite of Europe would meet to listen to Debussy
and discuss Freud. Now, the new technoelite gather to discuss the
Internet, IPOs and the possible internal rate of return on
investments.
For the full story, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial.html
For archives of editorials, go to:
http://www.nua.ie/surveys/analysis/weekly_editorial/archives/index.html
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their representatives make money on it?" - Kelly Lefkowitz in
TrendMuncher, a weekly email discussion list focused on deciphering the
real implications behind Internet research studies.
TrendMuncher runs in tandem with Nua Internet Surveys, the number one
resource for online statistics and trends.
To join the discussion list, send an email to
<mailto:[log in to unmask]>
To find out more about TrendMuncher, go to:
<http://www.nua.ie/surveys/trendmuncher/current.html>
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DIGESTS START HERE
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ACCESS DEVICES
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=26>
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Strategis Group: Consumer Interest in Alternative Devices Grows
Mobile phone users would pay more for Internet access through their
phones, according to a new study from the Strategis Group.
Users would be willing to pay USD13 per month more for mobile Internet
access and USD61 per month more for an Internet-ready phone.
About 30 percent of current mobile phone users are interested in having
mobile Internet access while interest in mobile email services is also
high.
Mobile Internet services now offered by providers include online
transactions, unified messaging, location services and comparison
shopping.
Meanwhile, a recent study from TechTrends shows that over 45 percent
of US households are interested in subscribing to interactive TV
services if such services become available in their area.
Respondents to this survey said email and Web browsing would be the
most important interactive TV services. Customised advertising was
cited as the least important potential service.
<http://www.strategisgroup.com/press/pubs/celltrac.html>
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ADVERTISING
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=2>
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Competitive Media Reporting: Portals Overspend on Advertising
A new study shows that some of the major portals are spending heavily
on advertising for low and even negative returns.
The study by Competitive Media Reporting examined the amounts that the
big portals attracted in ad sales and the amounts they spent on
advertising, both online and offline.
When tallying each site's revenues, CMR only evaluated money brought in
from selling advertising. Ecommerce and other revenues were not taken
into account.
Go.com, CNET and Altavista all spent over 20 cents for each dollar they
attracted in revenue. MSN spent an incredible USD1.62 per dollar
earned. This level of return on investment was scorned by analysts, who
said ad spending of this nature was exceptionally high.
Yahoo, Excite, Lycos, Netscape, ZDNet and CMP all succeeded in spending
10 cents or less per dollar revenue earned. This is considered an
acceptable level of spending within the industry.
<http://www.cmr.com>
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BUSINESS USE
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=6>
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Ferris Research: Email Boosts Employee Productivity
Using email results in an overall productivity gain of USD9000 per
employee, according to a new study from Ferris Research.
The study evaluated the tangible benefits of email, such as time not
spent on addressing envelopes and operating postage and fax machines.
It did not examine nonquantifiable benefits, such as improved decision-
making.
Ferris found that using email saved an average of 326 hours per
employee annually, which translates into a 15 to 20 percent
productivity improvement. This saving was valued at USD13,000 per
employee.
Time wasted on personal email and spam was taken into account resulted
in a loss of 115 hours of productivity per employee, which was valued
at USD4000. Therefore, the overall productivity gain was valued at
USD9000.
Ferris says that employee productivity can be increased even further by
managing corporate email systems, discouraging personal mail,
shortening distribution lists and showing employees how to identify and
delete spam.
<http://www.ferris.com/misc/press-room.shtml>
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DEMOGRAPHICS
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=18>
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InSites: High Costs Deter Belgian Users
High telecommunications costs and a dearth of local information and
services mean that half of Belgians with Internet access do not go
online regularly. Furthermore, 1 in 3 Belgians with access never use
it, according to the latest Belgian Internet Mapping study from
InSites.
The report says that the introduction of free ISPs has led to a sharp
rise in the number of households with access to the Internet. Late
adopters, including French speakers, housewives, manual workers and the
unemployed are now coming online in Belgium.
About 25 percent of households are now online and 44 percent of all
Belgians have Internet access. Only 1.68 million, however, are regular
users. InSites predicts that a third of Belgians will be regular users
by 2002.
Email is the most popular online activity, with 83 percent of surfers
using it regularly. Visiting entertainment, news, tourism, government
and computer/IT sites is also popular.
About 36 percent of Belgian Internet users have bought products or
services online. 22 percent bank online, 11 percent go online to look
for a job and 7 percent trade shares over the Internet.
<http://www.insites.be/>
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Acuity Media Africa: Internet Growth Slowing in South Africa
More than half a million South Africans went online for the first time
in 1999, bringing the total number of Internet users in the country to
1.82 million, according to the "The Fourth South African Internet
Services Industry Survey 2000" from Media Africa.
Although Internet access was taken up by so many South Africans last
year, it was still the first year that the rate of Internet penetration
growth was less than 100 percent.
This year, the number of users is expected to grow by one third, to 2.4
million.
The number of users using a dial-up modem to go online through an ISP
increased by 194,000 last year to 560,000. By 2003, there should be
1.56 million dial-up users in South Africa.
Corporate Internet penetration continued to grow but less rapidly than
in the past, indicating a certain level of market saturation. There are
now almost a million corporate users in South Africa, up from 700,000
at the end of 1998.
Media Africa estimates that 280,000 students in schools and
universities were online at the end of 1999 and predicts that this
number will increase to 360,000 by the end of this year.
<http://www.mediaafrica.co.za/3.html>
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Statistics Canada: Most Canadian Users Go Online at Home
The number of Internet users in Canada is continuing to grow steadily,
according to Statistics Canada.
Almost 42 percent of Canadian households contained at least one regular
Internet user at the end of last year, up from 36 percent in 1998.
For the first time, more people were shown to be going online at home
rather than at work. Almost 29 percent of households had Internet
access at the end of 1999, up from 22.6 percent in 1998. Lower
connection costs and a wider array of services are tempting
householders online.
About 22 percent of users accessed the Internet primarily at work and
this figure actually represented a decrease on 1998. Statistics Canada
speculated that this may be due to more widespread policies limiting
personal Internet use in the workplace.
Nearly 15 percent of users went online at school while 4.5 percent used
public libraries. Friends' homes and cybercafes attracted 4 percent of
users.
Calgary is the most wired Canadian city at 60 percent Internet
penetration while Alberta is the most wired province with 51 percent
Internet penetration.
<http://www.statcan.ca/Daily/English/000519/d000519b.htm>
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Terranet: Internet in Malta Confounds Expectations
The common perception that Internet access in Malta is expensive and
penetration is low is untrue, according to a new report from
Terranet.
Over 22,000 households online are now online which means that over 21
percent of Maltese households have Internet access. Terranet peg the
number of users at well over 40,000 and this figure does not include
university, business and government users.
Internet access costs in Malta are also 22 percent cheaper than the
European average. Malta is one of the few European countries that have
consistently offered flat rate unmetered pricing on Internet calls.
Penetration has now reached critical mass in Malta, according to
Terranet, and the market is ripe for ecommerce. Etailers now have
access to consumers with a collective spending power of MTL110 million
(USD249 million).
<http://www.terranet.com.mt/>
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E-COMMERCE
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=14>
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Cyber Dialogue: Online Travel Sector Continues to Boom
The number of Internet users shopping online for travel and leisure
products and services doubled last year to 27 million, up from 13.4
million for 1998, according to the findings of a new CyberDialogue
survey.
More than a third of the online population have bought at travel sites
and 44 percent of male Internet users have shopped for travel and
leisure products online. Participants in travel-related online reward
programmes now number 4.2 million.
Those who buy travel products online tend to spend USD2517 annually on
the Internet USD500 more than general users do. The travel buyers also
spend almost USD200 more per transaction than general buyers do.
Over 75 percent of respondents said travel brands were more important
online than offline.
CyberDialogue analysts commented that the travel portal proposed by the
major airlines will be able to leverage significant brand equity and
that the current sector leaders, such as Travelocity and Expedia, will
have to focus on building their brands and retaining their customers
over the next year.
<http://www.cyberdialogue.com/resource/press/releases/2000/05-22-ic-
travel.html>
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Ministry of Posts and Telecommunications: Japan Embraces Ecommerce and
Wireless Web
Japanese Internet users spent JPY350 billion (USD3.26 billion) at
retail ecommerce sites last year, according to a new white paper from
the Ministry of Posts and Telecommunications. Online spending for 1999
was double that of 1998.
The Ministry predicts that online sales will hit JPY7.1 billion
(USD66.1 million) by 2005.
The Japanese online population grew by 10 million last year and now
stands at 27.06 million. The white paper says that users will number
76.7 million by 2005.
Much of the growth in user numbers can be attributed to the soaring
popularity of wireless Internet devices.
Figures released earlier this week by Japan's three largest telcos, NTT
DoCoMo, Nippon Ido Tsushin Corp and J-Phone, showed that the number of
wireless Internet users would pass 10 million by the end of May.
This figure represents 18 percent of Japan's 56.8 million mobile phone
users.
Favourite wireless pastimes of the Japanese include email, banking and
surfing specially designed websites.
<http://www.mercurycenter.com/svtech/news/breaking/merc/docs/014491.htm
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Novell UK: Europe Leading Corporate Ecommerce
A major new study indicates that most large European companies are
extending their brands and generating revenue through their corporate
websites.
The London School of Economics and Political Science (LSE) and Novell
assessed and ranked the Internet strategy implementation of 100 of the
world's largest Fortune 500 companies.
Deutsche Bank came first followed by British grocery giant Tesco and
Sony. Wal-Mart was the highest ranked US organisation in 5th place.
There were 14 US companies, 13 European firms and 3 Japanese companies
in the top 30 companies listed in the "2000 Worldwide Web Survey".
53 percent of the companies studied offer online ordering and
settlement on their corporate websites, up from 36 percent last year.
About 28 percent offer international ordering, up from 20 percent last
year.
4 in 5 sites are now trying to resolve security problems. Only 45
percent reported they were doing this last year. 85 percent are also
addressing consumer privacy concerns, up from 63 percent last year.
There is ample room for improvement on corporate sites, however. Only
22 percent of sites surveyed give information on customer loyalty and
reward programmes and only 15 percent offer Web-based versions of these
programmes.
A significant 28 percent of sites studied were described as
"unimaginative" with "poor site maps".
<http://www.intl.novell.com/corp/intl/uk/company/2000www100_pr.html>
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GOV/LEG
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=19>
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European Commission: Commission Working Towards "eEurope"
The European Commission has announced ambitious new plans to close the
Internet gap between Europe and North America by 2002.
The eEurope Action Plan was launched this week and should be agreed on
by European leaders at the Feira summit in Portugal in June.
In introducing this plan, the Commission has three main objectives: "a
cheaper, faster, more secure Internet; investing in people's skills and
access; and stimulating the use of the Internet".
Only 22 percent of European households have Internet access, in
comparison with the US, where about half of households are online.
The Commission wants to bring down Internet access costs by encouraging
competition and bring about faster access by encouraging private
investment and the deployment of new Internet technology.
Structural funds will also be used to ensure that peripheral regions
are not left behind in the information economy.
The Internet will become an integral tool in education and every school
in Europe should have Internet access by 2001 and have at least one
multimedia computer for every 15 students.
The Commission also hopes to enforce greater security standards for
retail ecommerce and bring about the introduction of multifunctional
smart cards that will function all over Europe no matter where they
were issued.
The promotion of online content in languages other than English and
making government services available on the Internet are also key goals
of the Commission.
<http://www.europa.eu.int/rapid/start/cgi/guesten.ksh?
p_action.gettxt=gt&doc=IP/00/514|0|RAPID&lg=EN>
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INFRASTRUCTURES
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=20>
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Forward Concepts: Enhanced Services to Drive Broadband Profits
Internet users with broadband access will number 35 million in the US
by 2005 as availability widens and prices drop, according to a new
report from Forward Concepts.
The report, "Broadband in the Local Loop'00," predicts that almost 60
percent broadband-enabled consumers will use cable modems while DSL
while dominate the small office-home office (SOHO) and enterprise
sectors.
Penetration in the 7 million small businesses with fewer than 20
employees will reach 40-50 percent. Three quarters of the 1 million
companies employing 20-100 people will have broadband access.
Basic Internet access services and education and training applications
will lead the consumer broadband market with respective values of
USD6.2 billion and USD2.1 billion respectively.
Internet access services for the SOHO market will be worth USD4.6
billion while revenues from packet voice applications aimed at SOHOs
will reach USD1.3 billion.
Virtual private networks will be the top selling broadband applications
in the enterprise market with revenues reaching USD5.1 billion.
Internet access services for this market will be worth USD1.7 billion.
In the enterprise market, the two largest applications are forecast to
be virtual private networks (VPNs) and general Internet access at $5.1
billion and $1.7 billion respectively.
The report predicts that increased revenue streams will be driven by
enhanced services such as packet voice, entertainment, PBX extensions,
gaming and videoconferencing.
As these services become more important, the distinctions between
network service providers, ISPs and ASPs will lessen.
<http://www.forwardconcepts.com/>
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RETAIL/APPAREL
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=28>
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Jupiter Communications: Retail Sites Heavily Influence Offline Spend
Internet-influenced retail spending will top USD235 billion this year
and USD831 billion in 2005, according to Jupiter Communications.
Internet-influenced or "web-impacted" spending includes both online
purchases and offline purchases that were researched or first
discovered online.
The Internet will influence 75 percent of all retail spending in 5
years' time, up from 43 percent in 1999. About USD200 billion will be
spent at retail websites while consumers will research another USD632
billion worth of purchases on the Internet and then buy them in a
bricks and mortar store.
Already, over 68% of online shoppers say they have researched products
online and then purchased at a bricks and mortar store and a further 47
percent say they have researched goods on the Internet and then
purchased them over the telephone.
Jupiter says that these results show the importance of integrating
retail business across channels and fully incorporating websites into
their overall strategy, so that consumers' offline product choices can
be influenced online.
<http://www.jup.com/company/pressrelease.jsp?doc=pr000518>
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Reciprocal: Napster Downloads Affect Music Sales
Free music downloads from the Internet appear to be affecting offline
music sales, according to a new study from Reciprocal.
Although overall offline music sales were up 12 percent in Q1 2000 on
Q1 1998, sales were down 4 percent at music stores within a 5 mile
radius of college campuses. Half of all offline music sales are made in
such stores.
College students generally have access to high bandwidth lines and are
amongst the heaviest users of applications such as Napster, which allow
them to download MP3 music files free of charge.
Although this appears to be the first concrete evidence that the growth
of MP3s is affecting offline music sales, analysts point out that other
new technologies, such as devices that make copies of CDs, could also
have contributed to the falloff in sales in stores near college
campuses.
<http://www.reciprocal.com/prm_rel05242000.asp>
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USAGE PATTERNS
Archives: <http://www.nua.ie/surveys/index.cgi?f=FS&cat_id=34>
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FT.com: Internet Engenders Fear, Mistrust, Cynicism
The vast majority of UK residents are indifferent to the Internet,
according to an FT.com survey published this week.
Of those surveyed, 94 percent said they knew the Internet was "here to
stay" but 93 percent said they did not want to be part of the Internet
industry and 95 percent said they did not believe they were missing out
on the "Internet revolution".
About 1 in 8 respondents admitted to being envious of dotcom
millionaires but only 1 in 10 said the UK needed more such risktakers.
Only 5 percent of women surveyed were interested in working for a
dotcom. About a third of female workers said they don't understand
Internet technology.
Younger people are more likely to be enthusiastic about the Internet.
Twice as many respondents in the 15-34 year age group want to be part
of the Internet industry than in the 35-54 year age group.
Respondents in the younger group are also far more likely to think
dotcom millionaires are profiting from a good idea.
FT.com analysts say that apathy towards the Internet does not come from
lack of awareness or exposure but is due to mistrust, fear and
cynicism. Dotcoms should address consumer fears and misconceptions in
order to build consumer confidence.
<http://www.ft.com>
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